Service Desk Technician

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose - we do work that matters for our partners, the community, and the healthcare industry.

Innovate with us to move healthcare forward.

Give back to the community with paid volunteer time off.

Think Boldly - we have big ideas and are empowered to "think like an owner."

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Feel Connected - our favorite thing about our workday is each other.

Support one another - no one says, "That's not my job."

Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood - we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you thrive in a collaborative, fast paced environment where all team members are empowered to deliver solutions to users?
• Are you highly self-motivated, detail-oriented and not afraid to ask questions?
• Do you enjoy working with the latest technologies and staying current with industry best practices and trends?
• Do you geek out over installing, configuring and maintaining desktop and laptop computers, as well as printers, smart devices and scanners?
• Do you possess exceptional communication skills, with a focus on listening and presenting ideas in user-friendly language?
• Do you see IT support as a strategic enabler instead of simple break-fix reaction?

What you will do

As a Service Desk Technician, you will be responsible for providing software and hardware support related to all end-user technical issues, including imaging new devices, Windows troubleshooting, Outlook email support, network hardware configuration and support, and new user software installation and configuration. You may also be responsible for providing basic server support, such as adding, deleting or moving users. You will install and configure applications and operating system software, as well as troubleshoot and repair computer hardware and network connectivity issues. You will work with users, resolve issues and provide detailed documentation via the ticketing system while providing exceptional face-to-face service and promoting end-user satisfaction. Additionally, you will be responsible for removing old equipment, migrating data to new machines, and managing equipment inventory.

What you need

• 3+ years' experience with desktop support in a Microsoft Windows environment
• 3+ years' experience with Microsoft O365
• 3+ years' experience with hardware and network peripheral support (network printers, scanners, switches, and cabling)
• 3+ years' experience with Active Directory Users and Computers (ADUC) or Azure AD
• Experience in set-up, configuration, use, troubleshooting, and recommendation of desktop and laptop computers
• Experience with VPN and hybrid work technologies
  

Would be nice

• Hardware vendor certification
• PaperCut printing infrastructure familiarity
• PowerShell scripting experience
• Apple macOS configuration and administration
• Experience with Microsoft System Center Configuration Manager (SCCM) and InTune
• Help Desk (HAD) MCDST A+ certification or equivalent work experience
• Microsoft Copilot and general AI GPT familiarity
• Network+ Certification

Compensation

In the spirit of pay transparency, we are excited to share the base salary range for this position is $47,000-$58,750 exclusive of fringe benefits or potential bonuses. If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package. For more information on specific benefits, please refer to our Careers Page.

Candidates must live in the Lincoln, Nebraska and surrounding areas.

In general, NRC Health's positions are closed within 45 days. However, factors such as candidate flow and business necessity may require NRC Health to shorten or extend the application window. We encourage our prospective candidates to submit their application expediently so as not to miss out on our opportunities.

Inclusion & Belonging

At NRC Health, Inclusion & Belonging are essential to our mission as a company devoted to greater Human Understanding. For information about our efforts in this area, please refer to our Equal Employment Opportunity policy.

Have Purpose. Think Boldly. Feel Connected. Be Understood.