Sr Technical Program Manager, eCommerce

What's the Short Version?

The Sr Technical Program Manager, eCommerce oversees complex eCommerce systems. The ideal candidate will be an excellent leader in driving planning, program management, and project execution for assigned technical program(s) in support of SanMar's eCommerce platforms. They lead kick off activities for projects and programs by defining clear definition of scope, objectives, results, with stakeholders. They regularly communicate with stakeholders and leadership on program status and on critical issues. This role defines programs by gathering requirements, and implements Scrum and Agile methodologies to manage project work and team tasks. The successful candidate must be able to make frequent trade-offs between business targets and projects and/or operational performance.

What Will You Be Doing?

• Manage a variety of complex eCommerce systems and any related project plans and milestones, managing scope, quality, time, and requirements.
• Develop and manage a system roadmap with vendor and business partners that strategically aligns with business needs.
• Coordinate with stakeholders and leadership to identify solutions for problems, task management, resource requirements, task clarity, and training needs.
• Analyze workflow, establish priorities, develop deadlines, and other critical duties to support systems and/or programs operations.
• Act as a liason between technical teams and business stakeholders.
• Effectively communicate status of solutions to technical issues to multiple audiences including leadership and executive stakeholders.
• End-to-end coordination of engineering, design, and validation from product discovery through launch. Including management of sprint planning and product releases.
• Oversee cross-functional project team and ensure task completion; identify potential problems that will prohibit productivity and delay deadlines.
• Identify and develop resource information (i.e., disaster response, strategic computing, information security and control).
• Perform other duties as assigned.
• Comply with all policies and standards.

What Are We Looking For?

• Bachelor's Degree in Information Technology, Business, Supply Chain or related field.
• 7-9 years of experience in a technical program or project management role supporting large eCommerce platforms.
• 4-6 years in a lead capacity and oversight of large budgets, vendors management, and meeting deadlines.
• Certified Project Management Professional (PMP)-PMI preferred.
• Competency across a range of project management tools (e.g. Smartsheet, MS Project, Confluence, ADO, Jira).
• Demonstrated delivery with an agile development methodology.
• Experience managing software development and technical teams on multiple concurrent projects and initiatives.
• Demonstrated knowledge of software development methodologies.
• Familiarity with and understanding of key technologies and platforms (e.g. web services, cloud, distribution systems, ERP systems).
• Manage program and project teams for optimal return on investment; coordinate and delegate cross-project initiatives.
• Ability to interact with many different skill sets and roles within the company, including executive leadership.
• Ability and energy to work on multiple projects at a time and potentially switch projects as necessary, maintaining a strong quality focus on each initiative.
• Ability to self-manage in times of stress, and independently make timely decisions in alignment with business goals.
• A curious mind, strong critical thinking skills, and a continuous drive to expand and learn for the future.
• A bias for action with the ability to adapt quickly with a positive attitude toward change
• Ability to professionally drive change and process improvement in a loosely structured environment.
• Excellent written and verbal communication and presentation skills.
• Commitment to customer service.

What's Our Offer?

Salary Range: You`ll earn between $135,000 - $195,000 annually, depending on experience.

Bonus: You`ll be eligible for an annual discretionary bonus up to 15% of base salary.

Paid Time Off: You`ll accrue paid time off on a bi-weekly basis based on hours worked up to 152 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.

Additional Benefits:

• Comprehensive medical, dental, and vision benefits
• 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
• Life insurance
• Short/long-term disability coverage
• Paid maternity/paternity leave
• Pet insurance

What Should You Expect?

Hybrid: SanMar's Eastpointe office is located in Issaquah, WA in the Seattle metropolitan area. Employees are required to work in our offices Tuesday through Thursday each week and additional days may be added based on business needs. Our standard working hours are 8:00-5:00 PST. While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work environment is moderately quiet. Ability to work on computer for multiple hours with frequent interruptions. Quarterly travel may be required.