Electronic Banking Support Specialist - Northrim Building

Northrim Bank
vision insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Alaska, Anchorage
Jun 06, 2025
At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $29.91/hr Join Our Digital Banking Dream Team! Position: Support Specialist - Electronic Banking Location: [Northrim Bank or "Hybrid Opportunity Available"] Department: Electronic Banking Support Division Ready to Level Up Your Career in the Fast Lane of Financial Tech? Northrim Bank is on the hunt for a tech-savvy, customer-obsessed, detail-loving problem solver to join our Electronic Banking Support Division as a Support Specialist! If you're the kind of person who gets excited by new digital tools, loves helping people, and thrives on challenges-this role is your next big adventure. This is not your average desk job. You'll be on the frontlines of innovation, helping our teams and customers navigate the rapidly evolving world of electronic banking. From online banking platforms to mobile troubleshooting, you'll be the go-to guru for all things digital-and you'll have fun doing it. What You'll Be Doing (aka Your Superpowers): Serve as a technical wizard and trusted advisor for all electronic banking services-think online banking, treasury tools, and more. Troubleshoot like a pro: mobile apps, browsers, systems-you name it, you'll solve it. Guide customers and internal teams with your deep knowledge and stellar communication skills. Be the master of reports and data extracts, helping drive intelligent decision-making behind the scenes. Stay ahead of the curve by testing new product features and updates before they go live. Act as a mentor and trainer, sharing your knowledge with colleagues and ensuring everyone's in the know. Collaborate across departments and contribute to creating awesome digital experiences for our customers. What You Bring to the Table: 4+ years in the financial world, with at least 2 years in electronic banking (or bring equivalent education/certifications-we love diverse paths!) Sharp problem-solving skills and a laser focus on detail. Deep knowledge of bank products, compliance, and digital platforms. Confidence navigating Windows, Android, Mac, iOS, and various browsers. A self-starter mindset with a passion for making tech make sense to others. Communication skills that shine-whether you're training a team or helping a customer one-on-one. Perks of Being a Northrimmer: Work with a collaborative team that celebrates curiosity, innovation, and personal growth. Get front-row access to the digital transformation of community banking. Enjoy a professional environment with a healthy work-life balance. Gain exposure to the inner workings of online banking, mobile technology, and treasury services-all while growing your career. Apply Today and Be the Digital Difference! If you're ready to take on a role that blends tech, teamwork, and tons of opportunity, we want to meet you. Bring your enthusiasm, expertise, and energy-we'll bring the tools and training to help you thrive. Northrim Bank is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Full Time, Non-exempt Grade 16 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.