Provider Relations Manager - Start Hearing

Starkey is hiring for a Start Hearing Provider Relations Manager. This position is responsible for leading a team focused on growing and supporting the Start Hearing Provider Network, as well as manufacturer partner relationships. This role emphasizes network expansion, development, retention, and conversion through effective recruiting, education, and relationship management. The Manager ensures an exceptional provider and manufacturer partner experience by delivering consistent training, support, and communication to team members, as well as provider and manufacturer partners. By training and educating providers at every step, whether electronically, over the phone, or in person, this individual empowers providers to make informed decisions that maximize patient benefits, satisfaction, and outcomes.

At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems.

Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide.Here's a video about the people behind Starkey's groundbreaking innovation:

https://www.youtube.com/watch?v=GjhRQ7qzlI0

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry's first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

JOB RESPONSIBILITIES/RESULTS:

• Management of Start Hearing Provider Network. Including recruiting and monitoring providers for compliance.
• Management of Contracts for Special Networks: i.e. Audibel
• Review patient referrals to clinics/providers to maximize performance, hence increasing conversion. KPI, developed and monitored ongoing to ensure maximizing revenue performance
• Management of Rankings and Sell Arounds
• Liaison with Starkey Sales team to ensure compliance and maximizing performance
• Management of multi-manufacturing contracts, volumes, commitments, pricing, etc.
• EDI and determine streamlined process for order entry
• Review Provider Call Volume and develop tools for Providers
• Management Provider Portal Adoption
• Management of Provider Communication Network
• Responsible for conducting webinar and training- sales teams, provider network and contracted partners, training could be groups and individuals
• Management of Sell-Arounds and compliance to network access agreement
• Collaborate with accounts/contracts on provider network requirements (audiology only, Medicare and Medicaid sanctions).
• Review surveys and ensure testimonials are collected, positioning Start Hearing Provider Network over competitors.
• Manage products and competitive overview in system and educational information.
• Management of team members and meeting and exceeding KPI's related to the Start Haring provider network.
• Collaborations with credentialing, call center and Start Hearing team.

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education
  
  
  
  • High School diploma or equivalent required
  • Bachelor's Degree preferred, or 4 years' experience in lieu of degree
  
  
  
  
• Experience
  
  
  
  • 5-7 years health industry or related experience
  • 3-5 years account, project or contract administration experience
  • 2-5 years of leadership experience
  
  
  
  

Knowledge / Technical Requirements

• Health insurance industry, health plans, contracting and credentialing
• Ability to comprehend technical product knowledge.
• MS Office applications

Competencies, Skills & Abilities

• Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
• Ability to understand technical information is required.
• Ability to understand and communicate technical information to a variety of disciplines
• Excellent organizational, problem solving and people skills
• Ability to adapt with an ever-changing marketplace
• Ability to work well with people required including in person and by telephone.
• Excellent communication and conflict resolution skills
• Customer service mindset

The annual salary for this position is between $86,240 - $99,750 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirement include, medical, dental and vision insurance, 401(k) retirement plan with company match, company paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

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