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Software Quality Assurance Engineer & Tester

Synergy
vision insurance, sick time, tuition reimbursement, 401(k)
United States, North Carolina, Elizabeth City
Jun 06, 2025
Description

NOTE: This role is contingent on the contract being awarded.

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy's core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you'll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven-if that sounds like you, Synergy has a position for you!

NOTE: This role is contingent on the contract being awarded.
Position Summary:
Synergy is seeking aSoftware Quality Assurance Engineer & Testerto support the United States Coast Guard (USCG) at the Aviation Logistics Center (ALC)-Information Systems Division (ISD). The Software Quality Assurance Engineer & Tester will ensure the delivery of secure, defect-free, and compliant software solutions through test strategy development, automation, and integration with DevSecOps pipelines.
The QA Engineer & Tester will work closely with configuration managers, developers, system analysts, and cybersecurity teams to validate the integrity and accuracy of configuration baselines and system releases, ensuring compliance with regulatory and mission requirements.
Primary Responsibilities:
  • Develop, maintain, and execute comprehensive test plans, test scripts, and automated testing frameworks for systems under configuration control.
  • Perform functional, regression, integration, smoke, and performance testing in support of software releases, version updates, and CM baseline deployments.
  • Collaborate with DevSecOps engineers to integrate automated testing within CI/CD pipelines using tools such as Bitbucket, Jenkins, or GitLab CI.
  • Verify that all software and hardware modifications comply with QA standards, configuration baselines, and ATO requirements.
  • Assist in debugging and troubleshooting software issues; identify root causes and work with developers for resolution tracking.
  • Conduct audits, reviews, and compliance testing in accordance with DHS 4300A, NIST 800-53, and RMF requirements.
  • Participate in Configuration Control Boards (CCBs) and ensure that test evidence aligns with change request documentation.
  • Provide detailed test reports, traceability matrices, and risk-based analysis to support stakeholder decision-making and audit readiness.
  • Contribute to the development and refinement of the QA Plan, SOPs, and test case libraries in support of sustained CM lifecycle activities.
  • Track testing activities using Jira; document test results, defects, and quality metrics in Confluence and related repositories.
  • Ensure that testing practices comply with Section 508, accessibility standards, and cybersecurity best practices.
  • All other duties as assigned by management.
Skills/Qualifications:
  • Strong knowledge of software testing methodologies, QA best practices, and automated testing tools.
  • Experience working within Agile DevSecOps environments and supporting enterprise application lifecycle QA.
  • Familiarity with CMDB data validation, baseline integrity testing, and configuration item tracking in QA workflows.
  • Understanding of CI/CD concepts and ability to work with teams deploying software in containerized or cloud-based environments.
  • Experience testing in federal environments subject to DHS or DoD security frameworks and regulatory compliance.
  • Excellent organizational and documentation skills; ability to communicate test findings clearly to technical and non-technical audiences.
Education/Experience Requirements:
  • Bachelor's or Associate's degree in Computer Science, Math, Information Technology, Engineering, or related field. Two (2) years of directly relevant experience may substitute for one (1) year of formal education.
  • Minimum of one (1) year in an Agile DevSecOps software and engineering environment and Methodologies.
  • Minimum of one (1) year of experience with Jira, Confluence, and Bitbucket or equivalent.
  • Minimum of one (1) year of experience creating testing scripts and automation framework and for cloud-based architectures.
  • Experience supporting software testing and QA for mission-critical systems within DHS or DoD is preferred.
Clearance:
  • U.S. citizenship required
  • Must have or be eligible to obtain a Position of Public Trust or DoD Secret Clearance.
Certification Requirement:
  • CompTIA Security+
  • Additional certifications (Scrum Master (CSM), Network+, AWS Certified Cloud Practitioner, Certified AWS Certified Cloud Practitioner or Microsoft Azure Fundamentals, ITIL Foundation, ISTQB Foundation or Certified Software Tester (CSTE) or other equivalent certifications) are a plus.
Work Location:
  • Elizabeth City, NC - On-Site

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs. As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Essential Job Function Physical Requirements:The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.

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