Team Lead - Centralized Sales

UDR, Inc. is now hiring a Team Lead - Centralized Sales to join our team at our corporate office in Highlands Ranch.

GENERAL SUMMARY OF DUTIES: Oversee training, coaching and development of the Centralized Sales Specialists and Senior Centralized Sales Specialists. Responsible for reporting team productivity and metrics. Accountable for building rapport with key stakeholders in property operations. Responsible for streamlining processes and implementing innovative solutions. Make strategic decisions that drive new lease revenue in designated markets.

SUPERVISION RECEIVED: Reports directly to the Manager - Centralized Sales

SUPERVISION EXERCISED: Centralized Sales Specialist and Senior Centralized Sales Specialist

ESSENTIAL FUNCTIONS:

1. Oversee and manage the leasing for a portfolio of UDR communities with a focus on providing premium leasing experience to prospective residents.

2. Provide daily coaching, mentorship, training, and development to Centralized Sales Specialists. Assist with the recruiting, interviewing, and hiring of new team members.

3. Supervise direct reports in accordance with overall company policy.

4. Monitor staff performance including performance reviews and address performance problems through corrective action and dismissal.

5. Approve time records and requests for time off.

6. Publish Centralized Sales Team KPI's, leases, missed opportunities and P4P updates on a weekly basis. Determine if the Centralized Sales team is adhering to the policies of the department.

7. Lead the strategic direction of the Centralized Sales Team with key focus on properties struggling with occupancy, rent growth goals, NPS, long standing vacants, and/or personnel challenges. Contribute to the actualization of hitting regional goals and winning the market on a quarterly basis.

8. Track and publish monthly spiff payouts accurately. Continue to reevaluate and modify the pay for performance spiff structure to align our goals with the goals of the company and pay on ROI activities only.

9. Complete monthly work product audits for each specialist providing sales coaching, as necessary.

10. On-board new properties into the Centralized Sales program adhering to the platform roll out schedule. Create a smooth transition plan as we begin support and monitor overall performance of the property to ensure goals are being met.

11. Manage the training and transition plans as we add new programs/initiatives to the sales team's operations like SUGAR CRM .

12. Conduct property focus calls as needed with Regional Management and or Resident Services Managers to discuss strategies for leasing. Participate in pricing and marketing planning discussions providing insight into prospect feedback and leasing trends.

13. Lead team/pod meetings and individual 1-on-1's to discuss changes to department rules and/or policies and procedures or to present learning opportunities to the team/individual.

14. Maintain and update the Centralized Sales property support and onboarding tracker, Policy and Procedures documents and onboarding power point presentations as changes/additions to the team/department are made.

15. Update supported properties' selling documents on a biyearly basis. Gather property Knowledge Base, inclusive of floorplans, property/unit amenities, contact list, pet policy, property maps, application/leasing funnel, amongst many other touch points

16. Manage and lead the Centralized Sales team in quarterly knowledge base updates, inclusive of property/unit amenities, contact lists, pet policy, property maps, application/leasing funnel, amongst other necessary data.

17. Partner with the Corporate IT Group to build and enhance SUGAR CRM to create ROI for the business. Create reporting as needed.

18. Establish rapport with field leadership facilitating a culture of cross-collaboration between the Centralized Sales Team and the property operation teams.

19. Lead and advocate platform initiative changes.

20. Identify strategic opportunities for department growth and innovation.

21. Perform other duties as assigned or as necessary.

PERFORMANCE REQUIREMENTS:

• Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Knowledge of basic office practices and procedures.
• Meticulous organizational skills required. Must be nimble, learn quickly, and be capable of clearly conveying the value proposition in leasing. Must display a keen ability to balance the needs of internal and external customers. Bring an entrepreneurial, can-do' attitude to the table on a daily basis.
• Knowledge of principles and methods for selling and promoting apartment properties. Must know and follow the Fair Housing laws. Demonstrated knowledge and familiarity with community and rental property operations. Ability to effectively present information. Ability to travel domestically to Company properties, as Management dictates. Capable of flexibility in office space including mobile office tools such as: a laptop computer, a tablet, and a mobile phone. Ability to complete and apply all of the sales training provided.
• Ability to exercise initiative, problem-solving, and decision-making skills. Ability to establish priorities and coordinate work activities.
• Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Assists in building effective teams, communicates objectives and expectations, and motivates consistent high performance in others.
• Must demonstrate excellent reading comprehension and written composition skills. Proven exceptional communication skills, both written and verbal. Polished interpersonal skills. Ability to work in an autonomous, self-directed environment. Ability to work in conjunction with Company managers, prospective residents, residents, and associates.
• Demonstrated proficiency in the use of the internet and internet searches. Must be skilled in word processing, drafting correspondence, and memoranda. Attention to details, and proficiency with MS Office software applications required such as Microsoft Office, Word, and Excel. Proven track record of using Customer Relationship Management systems is required.

TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping, and stretching. Occasionally lifting items weighing up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Physical presence onsite is required to perform essential job functions unless otherwise noted. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Occasional evening or weekend work. Occasional travel in the United States to UDR communities or offices. Occasional work from home.

EDUCATION AND EXPERIENCE:

1. Bachelor's Degree or equivalent combination of education and experience required.

2. Minimum of five years' demonstrated sales experience is required.

3. Minimum of two years' Property Management experience is required.

4. Minimum two years' experience managing sales teams is required.

5. Customer relationship/marketing experience is a plus.

6. Must have and maintain a valid driver's license unless otherwise noted.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Salary Range:
* $70,000.00/yr. - $80,000.00/yr., depends on experience

Bonus Potential:
* Eligible for 20-35% annual bonus potential, based on personal and company performance

Anticipated Close Date: July 8, 2025

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.