Administrative Support Specialist
Please see Special Instructions for more details.
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834
Position Details
Classification Information
Position Classification Title |
Administrative Support Specialist |
FLSA |
Non-Exempt |
Position Class |
10422 |
Position Overview
Position Summary |
The primary purpose of this position is to provide administrative support to the department chairpersons, faculty, staff, and students of the Department of Mathematics and the Department of Liberal Studies. The student services specialist will assist with maintaining the chairs' calendars, scheduling appointments, and locating and assembling information for various reports and meetings. The incumbent will assist with the preparation of course schedules for the departments. This position will assist with transitioning current and prospective students into the academic departments and collaborate with faculty on student recruitment and retention efforts. The incumbent will resolve routine problems related to office management and communicate with faculty, staff, and students to complete tasks. The incumbent will be exposed to sensitive information and materials and must possess the ability to keep these matters strictly confidential.
The student services specialist will monitor and reconcile the various budgets for the Department of Mathematics and Department of Liberal Studies, to include maintaining historical documentation of budgets and financial issues and processing transactions through the university's requisition system and Banner database. The incumbent will compose letters, memos, and emails to faculty, staff, and other parties, using correct grammar, organization, and structure, and will keep accurate minutes of monthly department faculty meetings. The incumbent will handle the departments' incoming and outgoing mail and packages, order office supplies, and run departmental errands as needed.
Communication - Verbal
- Serve as a point of contact for each department.
- Apply knowledge of the departments' programs, policies, and procedures to communicate information to faculty and students.
- Demonstrate the ability to work with confidential and sensitive information.
Communication - Written
- Use several software programs, information systems, and office equipment to access, input, and verify standard information.
- Compose letters, memos, newsletters, event flyers, and reports with limited supervision.
- Respond to inquiries, which require written explanation or interpretation of established departmental policies, procedures, and programs.
- Respond to inquiries from prospective students and provides current program information.
- Assist with the department's online presence, including social media and website updates.
Knowledge - Program
- Assist with the preparation of courses schedules.
- Be familiar with the university catalog, student handbook, and other department and university policies and procedures.
- Provide academic advising support to undergraduate students to assist with registration, which includes communicating with and referring to student to various university offices (e.g., registrar, tutoring, etc.).
- Apply knowledge of the programs to solve problems and respond to questions and inquiries.
Information/Records Administration
- Utilize, reconcile, and manipulate data for management reports from different internal and external sources.
- Apply an understanding of the information to extrapolate key data elements.
- Maintain accurate student and faculty records.
Budgeting
- Describe the specific job duties related to this competency
- Exercise responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds.
Program Administration
- Provide administrative support to the department (faculty, students, staff, and visitors).
- Maintain the chairs' calendars, schedule appointments, and locate and assemble information for various reports and meetings.
- Coordinate logistics for departmental meetings, student engagement activities, and other activities as needed.
- Handle incoming and outgoing mail and packages, order office supplies, and run departmental errands as needed.
- Assist with faculty onboarding and support departmental hiring processes
|
Primary Function of Organizational Unit |
The Department of Mathematics is a dynamic group of students, faculty, and staff dedicated to learning, teaching, and advancing mathematics. The Department believes strongly in the individual worth of every student, thus the first priority of the faculty is to deliver high quality instruction to the students, in every course, every day in a student centered environment. The faculty is also a diverse group of respected and active scholars in the field.
The primary function of the Department of Liberal Studies is to provide students with a solid multidisciplinary preparation in the Humanities, Natural Sciences, Social Sciences, and the Arts, subsequently allowing them to pursue careers in education, business, government, and other such fields. The goal of Liberal Studies is to train students to communicate effectively, both orally and in writing, to develop skills in critical thinking and problem solving, and to instill critical thinking with ethical thought. |
Position Information
Position Number |
110203 |
Competency Level |
|
Working Position Title |
Administrative Support Specialist |
Building and Room No. |
Carolina Hall, Room 148 |
Work Hours: From [time] to [time] on [days] of [week] |
8:30am-5:30pm |
Hours per week |
40 |
Months per year |
12 |
Appointment Type |
Permanent Full-Time |
If Time Limited. |
No |
Appointment Length. |
12 |
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies |
Not Mandatory |
Position required to work On-Call/Emergency Callback |
No |
Minimum Experience/Education |
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. |
Preferred Years Experience, Skills, Training, Education |
Minimum of two years experience in administrative or office management environment.
Bachelor's degree in a relevant field |
Required License or Certification |
|
Valid US Driver's License |
No |
Commercial Driver's License Required |
No |
Physical Required |
No |
List any other medical/drug tests required |
|
Posting Details
Posting Details
Posting Number |
SPA00996P |
Internal Posting Only |
No |
Time Limited Position |
No |
Appointment Length |
12 months |
Salary |
$34,602.00- $58,870.00 |
Open Date |
06/09/2025 |
Close Date |
07/21/2025 |
Open Until Filled |
No |
Special Instructions Summary |
Please Note: A criminal background check will be conducted on candidate finalist prior to the offer of employment.
If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Resumes will not be accepted in lieu of completing an electronic application. The application must be competed in full detail (including work history) for your qualifications to be considered.
Failure to complete the application completely may result in you not being considered for the vacant position.
Your application for the position will not be complete until you receive an online confirmation number at the end of the process of applying for a position.
If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834 |
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency |
Communication - Verbal |
Describe the specific job duties related to this competency |
- Serve as a point of contact for each department.
- Apply knowledge of the departments' programs, policies, and procedures to communicate information to faculty and students.
- Demonstrate the ability to work with confidential and sensitive information.
|
Percentage Of Time |
20 |
Competency |
Communication - Written |
Describe the specific job duties related to this competency |
- Use several software programs, information systems, and office equipment to access, input, and verify standard information.
- Compose letters, memos, newsletters, event flyers, and reports with limited supervision.
- Respond to inquiries, which require written explanation or interpretation of established departmental policies, procedures, and programs.
- Respond to inquiries from prospective students and provides current program information.
- Assist with the department's online presence, including social media and website updates.
|
Percentage Of Time |
20 |
Competency |
Knowledge - Program |
Describe the specific job duties related to this competency |
- Assist with the preparation of courses schedules.
- Be familiar with the university catalog, student handbook, and other department and university policies and procedures.
- Provide academic advising support to undergraduate students to assist with registration, which includes communicating with and referring to student to various university offices (e.g., registrar, tutoring, etc.).
- Apply knowledge of the programs to solve problems and respond to questions and inquiries.
|
Percentage Of Time |
15 |
Competency |
Information/Records Administration |
Describe the specific job duties related to this competency |
- Utilize, reconcile, and manipulate data for management reports from different internal and external sources.
- Apply an understanding of the information to extrapolate key data elements.
- Maintain accurate student and faculty records.
|
Percentage Of Time |
10 |
Competency |
Budgeting |
Describe the specific job duties related to this competency |
- Describe the specific job duties related to this competency
- Exercise responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds.
|
Percentage Of Time |
15 |
Competency |
Program Administration |
Describe the specific job duties related to this competency |
- Provide administrative support to the department (faculty, students, staff, and visitors).
- Maintain the chairs' calendars, schedule appointments, and locate and assemble information for various reports and meetings.
- Coordinate logistics for departmental meetings, student engagement activities, and other activities as needed.
- Handle incoming and outgoing mail and packages, order office supplies, and run departmental errands as needed.
- Assist with faculty onboarding and support departmental hiring processes
|
Percentage Of Time |
20 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Applicant Document
Required Documents
- Resume
- Cover Letter
- High School Diploma/G.E.D.
Optional Documents
- Unofficial Transcripts
- Other Document
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Certificate of Release or Discharge from Active Duty (DD-214)
- Unofficial Transcript
- References List
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