Sr. Number Transfer (Porting) Specialist
 RingCentral, Inc | |
life insurance, flexible benefit account, parental leave, paid time off, sick time, 401(k)
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 United States, Colorado, Denver | |
 Jun 12, 2025 | |
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Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for a highly skilled Senior Number Transfer (Porting) Specialist, with firm commitment to world-class customer experience. The Number Transfer Specialist position is part of a team that is responsible for the overall service delivery of voice and number porting to customers (new and existing) from the time the order is received to order completion. In addition, the Number Transfer Specialist directive is focused on providing exceptional customer service experience, timely product delivery, strong task management skills and the ability to identify problems and provide constructive resolution. Job Duties: - Creates and processes regional local service requests (LSR) and toll free porting requests. Coordinates and monitors order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC). - Processes orders using Carrier Portals and Internal databases. Coordinates order activities within internal departments, carriers, End-Users, and/or Vendors. Assists RingCentral customers with porting support requests via helpdesk tickets and/or phone calls. Act as porting project manager when requested. To succeed in this role you must have experience in: * Creates and processes install port requests and monitors order progress with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC) using carrier portals and internal databases. * Review, process, and track port out requests from carriers including internal database number management post port out using carrier portals and internal databases. * Retrieve and review necessary information (e.g LOA, CSR, Carrier Invoices) that is relevant to the success of porting the number from the losing carrier. * Initiate and maintain regular communication (Phone and Email) with customers and vendors to review and verify the order, review required information to provide services requested, schedule/coordinate service installation and communicate milestone dates with customers and/or vendors. * Primary POC for all assigned non-project and project port requests for internal stakeholders (CSMs, Support, Professional Services) and external stakeholders (customers, channel partners, etc). Closely update the stakeholders on porting updates for multiple global locations throughout the lifecycle of the project. * Handle activation issues day of port by facilitating close and frequent customer communication and escalating with underlying carriers. * Handle general inquiries & escalations via email and phone from internal stakeholders (CSMs, Support, Professional Services) and external stakeholders (customers, channel partners, etc). * Handle daily administrative duties such as case dispatch, report generation, team huddles, as well as occasional coverage for team members when out of the office. * Occasional project management tasks or duties that may be assigned by leadership. * Maintain active collaboration with the team members and leadership to keep the team updated with the process updates and enhancements. * Occasional on-call after-hours work and/or overtime may be required as needed. * Global porting system management & development. Desired Qualifications: * 2+ years of telecommunication porting/provisioning related experience and knowledge preferred. * 3+ years customer service experience (in-person or call center) preferred. * Experience with Unified Communications platform preferred but not required. * Experience with VoIP and/or Cloud Communication Systems preferred but not required. * Knowledge of voice communications and telephony troubleshooting skills desired. * Practical knowledge of industry guidelines and practices for LNP (Local Number Portability) CSR's and LSR's (Local Service Request). * Experience in dealing with Competitive Local Exchange Carriers (CLEC) and Incumbent Local Exchange Carriers (ILEC) for service as well as escalation procedures. * Ability to read and interpret CSRs, LOAs, and invoice information from various carriers. * Demonstrated ability to handle frustrated customers with exceptional customer service. * Demonstrated ability to meet deadlines and handle multiple projects and cases. * Ability to handle and prioritize multiple tasks while maintaining attention to detail. * Ability to communicate with all levels of Management both internal and external regarding porting. * Ability to escalate to 2nd level with carriers and follow-up for issue resolution. * Strong and effective communication skills verbal and written. * Basic to Intermediate knowledge in using Microsoft Excel & Google Workspace (Required) * Strong time management skills and ability to deliver, manage and handle tight deadlines. * Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment. * Experience with setting up software API's & porting system management experience What we offer:
RingCentral's Cloud Ops team builds and maintains the world-spanning hybrid cloud environment that sits at the heart of RingCentral's highly reliable platform. Our monitoring, systems and platform engineers are the key folks who plan, design, maintain and troubleshoot the sophisticated & scalable engine that makes RingCentral. With 99.999 percent uptime of our platform, our high reliability meets the needs of our customers as we build a better infrastructure, together. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Belmont, California or Denver, Colorado, the compensation range for this position is between $74,200 and $125,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. #LI-IG1 | |