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Back to search resultsSingle Billing Office, Customer Service Specialist, FT, Days, - Remote
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![]() United States, South Carolina, Greenville | |
![]() 300 East McBee Avenue (Show on map) | |
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Inspire health. Serve with compassion. Be the difference. Job Summary The Customer Service Specialist works under the immediate supervision of supervisors/managers in Patient Financial Services (PFS) performing tasks of moderate to difficult complexity relating to both hospital and physician accounts. Customer Service Specialist handle a large volume of inbound calls. Responsible for also making outbound calls related to self-pay follow up on accounts. Assist patients with requests for information, complaints, and resolving issues.Customer Service Specialist are responsible for data analysis and interpretation throughout all functions of revenue cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/movement of unapplied, unidentified, undistributed balances. Moderate to difficult levels of evaluation, analysis, decision making required in these roles. Essential Functions
Supervisory/Management Responsibilities
Minimum Requirements
In Lieu Of
Required Certifications, Registrations, Licenses
Knowledge, Skills and Abilities
Work Shift Day (United States of America)Location Patewood Outpt Ctr/Med OfficesFacility 7001 CorporateDepartment 70019935 System Billing OfficeShare your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health. |