Agency Operations Analyst

Symetra has an exciting opportunity to join our team as an Agency Operations Analyst!

About the role

The Agency Operations Analyst supports various Agency Services Operations functions throughout the distribution partner/producer lifecycle. From onboarding to maintaining distribution partner/producer records and data points so that business runs smoothly within compliance guidelines. With minimal guidance or supervision, the Agency Operations Analyst's work includes supporting research and analysis of internal coding or system errors with a sense of urgency, using querying and data analysis to identify and assess the impact. Has moderate knowledge of systems and processes and assists in the development and training of other team members. Takes a proactive role in becoming a subject matter expert and leader of efforts/projects as needed. Attends and schedules meetings as necessary to ensure business unit's requirements are met. Works with other Analysts with varying experience levels, as well as independently on day-to-day activities and documentation of new and existing processes. Develops the ability to effectively support a project to successful completion.

What you'll do in this role

• Operational duties to include but are not limited to taking a lead role in substantial updates to partner data, partner sales agreement setup and maintenance, maintaining and processing of partner bonus and assets under management programs and payments, processing state DOI appointment/license renewals, managing the Employee Licensing Program, performing coding updates to maintain data integrity/support data feeds, supporting partner impacted advisories, updates to commission tools and commission profiles, creation of new audits and scheduled audits and reporting, bulk appointment terminations, building of commission rates.
  
  
• Provide daily production support as needed to support the business, which may include researching and analyzing Compliance or Law related inquiries, troubleshooting, investigation and analysis of internal coding or system errors, updating coding to support data feeds, commission tool updates and supporting market conduct exams and audits.
  
  
• Facilitates and/or collaborates with others on operations-based projects that will focus on system changes, process improvements, product enhancements and launches, legal and compliance updates, and other department responsibilities.
  
  
• Coach, mentor, train new and existing team members
  
  
• System support and testing, responsible for User Acceptance Testing for new and existing system enhancements for your functional area and product line
  
  
• Creation and maintenance of procedures and processes, identifies and implements ideas for improved efficiency.
  
  

What we offer you

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work."Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences."Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions."Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out ourSymetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $28.93- $48.24 plus eligibility for annual bonus program

Who you are

• Excellent oral/written communication
• Customer service, and interpersonal skills and ability to adjust according to the audience
• Ability to facilitate small group sessions ensuring success through preparation and attention to detail.
• Ability to build relationships with team members and stakeholders.
• Contributes to a collaborative working environment and builds trust with others.
• Strong Planning, Prioritizing, Organizational skills
• Detail orientation with high level of accuracy
• Ability to learn and apply rules and guides
• Ability to multi-task and deliver results in a fast-paced, deadline driven environment
• Demonstrate initiative and self-motivation skills
• Analytical thinking and problem solving.
• Can come up with new ideas regarding how to fix smaller problems.
• High School diploma or equivalent experience required

We empowerinclusion.

At Symetra,we aspire to be the most inclusive insurance company in the countrywe're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

Creating a world where more people have access to financialfreedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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