Student Programs Assistant

Be the Difference - Support Student Success!

Are you someone who is passionate about helping students achieve their academic goals? We are looking for a welcoming and resourceful team member to assist students receiving academic and access support through programs such as Extended Opportunity Programs and Services (EOPS), the E-Services Lab, and various state and federally funded initiatives. In this role, you'll be a key point of contact; providing support, answering questions, and helping ensure students have access to the services and resources they need to succeed. If you enjoy creating a positive and inclusive experience for all students, working collaboratively with faculty and staff, and applying your organizational and computer skills in a meaningful way we would love to welcome you to our team!

1. Provide assistance and variety of services to students with special needs, and the general public and students in various funded programs.
2. Provide in-person and telephone reception and information services to students, faculty, staff and the general public regarding matters requiring specialized knowledge of rules, procedures, policies, services and activities related to assigned program, including responding to on-line inquiries; provide information on admissions, matriculation, financial aid and registration policies and procedures; refer students to other college services as appropriate.
3. Create, maintain and update a comprehensive database of students in assigned program; operate computer and perform word processing functions; assist in maintaining accurate statistics and generating reports from database as needed.
4. Perform a variety of general office duties, including answering multiple telephone lines, copy machines, facsimile machines, and other office equipment; utilize computers for data entry, word processing, spreadsheet applications, scheduling of student appointments, and other related applications; format, type and proofread a variety of letters and reports.
5. Assist in the preparation of marketing materials, informational flyers, brochures and other student information.
6. May train, oversee, and assist in the selection of student or temporary workers; may coordinate the use of student or temporary workers, including scheduling and timecard reporting.

1. Provide general administrative support in the areas of student outreach, student service delivery, student progress monitoring, student transfer and career services, student data collection, and records management.
2. Assist the Director with the coordination of instructional programs.
3. Schedule appointments, register students for courses, confer with counselors and assist students in completing forms and applications.

1. Troubleshoot computer software programs; including but not limited to navigation of the District website.
2. Provide assistance and coordination with Financial Aid, Admissions and Records, Assessment, Guidance and Counseling, EOPS, DSPS and other programs.
3. Provide in-person and telephone reception and information services to students, faculty, staff and the general public.
4. Perform related duties and responsibilities as required.

• Methods and techniques of dealing with a diverse student population, including students with a wide range of disabilities, backgrounds and special program needs, depending on area of assignment.
• Support services available for students with special program support needs.
• A variety of college information, services, policies and procedures.
• Principles of providing good customer service.
• Office procedures, methods and equipment, including basic computer word processing, spreadsheet software and the internet.
• Principles of business letter and basic report preparation.
• Principles and procedures of record keeping.
• Pertinent Federal, State and local codes, laws and regulations.

• Make appropriate campus referrals as requested by students.
• Respond to requests and inquiries from students, faculty, staff and the general public.
• Work in a demanding environment.
• Organize and prioritize assignments.
• Operate standard office equipment including computers, the Internet, and supporting word processing and spreadsheet applications.
• Troubleshoot computer problems.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships
• Sensitivity to and understanding of, the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students and staff.
• Sit, stand and walk for prolonged periods of time; extensive use of a computer keyboard.