Administrative Assistant

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Administrative Assistant

Location(s): Gillette, WY

• Receive and resolve inbound telephone calls.
• Create and dispatch new service request orders.
• Coordination of technician schedules.
• Prepare service documents for centralized billing department.
• Critical and special account follow up to ensure completion and customer satisfaction.
• Respond to customer requests regarding pricing, order changes, payments, cancellations and invoice adjustments.
• Review and resolution of open work orders.
• Assist in inventory management and warehouse functions.
• The use of proper telephone etiquette and customer service skills a must to ensure customer satisfaction.
• Preserve a team atmosphere by using respect and courtesy in all contact with fellow team members.
• Maintain a professional and friendly manner at all times with walk in counter customers, inbound telephone customers, Franchise Owners, technicians, field offices, team members and management.
• Other duties as required.
• Accept and process customer credit card payments.

• Call Center \ Customer Service experience.
• Excellent organizational skills and attention to detail.

• Ability to type 50 WPM or higher.
• Candidate must be proficient in excel and Microsoft office.
• Candidate must be capable of working in a busy and fast paced environment without difficulty.
• Candidate must be capable of working without supervision during unattended shifts.
• Solid time management skills and the ability to prioritize is a must.
• Candidate must be an effective team participant willing to support team players, management team and other departments.
• Excellent communication skills a must.
• Ability to meet goals and work independently upon completion of training.