Quality Clinical Coordinator, Ambulatory

• Janesville, Wisconsin
• Full-time, 40 hours/week
• Benefits Eligible

The primary function for this position includes reviewing quality reports from various sources according to relevant specifications. The partner will identify and then close quality gaps using appropriate follow up including education, record abstraction, outreach, and collaboration with other departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform chart reviews as assigned to supplement and validate electronic reporting and to identify opportunities for improvement.
• Enter discrete data accurately and consistently into the EMR and insurer portals. Achieve and maintain 99% input accuracy.
• Retrieve records from external sources as appropriate to close quality gaps.
• Review and understand quality specifications.
• Work with external partners to submit data for quality reporting and other programs.
• Develop, maintain, and monitor reports to track compliance with quality standards.
• Identify and help resolve errors in EMR documentation.
• Provide feedback to Clinic Leadership regarding mistakes that have been made in the EMR.
• Review available information to identify opportunities and work with other departments to improve performance in quality-related programs.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION AND EXPERIENCE

Bachelor's degree required. RN or other medical certification preferred.

ADDITIONAL REQUIREMENTS

Must be able to follow written/oral instructions.

OTHER SKILLS AND ABILITIES

To perform this job successfully, an individual should have knowledge of electronic medical records (Epic preferred), and general business software to include Word, Excel, Outlook and Power Point.

WORK ENVIRONMENT

The noise level in the work environment is usually quiet

Occupational Exposure: Category C - No partners in the specified job classification have occupational exposure.

INFORMATION ACCESS

Partner may access patient care information needed to perform their job duties.

WORK CONTACT GROUP

Partners, physicians, patients/family, visitors, vendors

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this Job, the employee is regularly required to walk, sit, talk or hear. The employee is frequently required to stand; reach with hands and arms. handling, fingering, feeling and stoop, kneel or crouch and see. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.