L2 Application Support Production Support Analyst - Assistant Vice President

Job Title L2 Application Support Production Support Analyst

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview:

As a Production Support Analyst, you will be a L2 Application Support team member .You would help the AFC (Anti-Financial Crime) line of Business with their current portfolio of over 30 applications. You would own responsibility for providing technical L2 application support for Business applications across several lines of Business utilizing a follow the sun support model.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift, and volunteer programs

What You'll Do

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management

• Provide support for applications newly onboarded into the Google Cloud Platform and support the Bank's initiative to grow into this platform

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools

• Monitor, dashboard setups, and management reporting and actively address and work on user and system tickets in the Service Now ticketing application, work with escalations, and manage major incidents with major incident management team

• Build up technical subject matter expertise on the applications being supported including Business flows, application architecture, and hardware configuration and Maintain documentation, knowledge articles, and runbooks

• Assist in the process to approve application code releases change tickets as well as tasks assigned to support to perform and Build and maintain effective and productive relationships with the stakeholders in Business, development, infrastructure, and third-party systems / data providers vendors

Skills You'll Need

• Bachelors degree or equivalent experience is required and Advanced experience as an analyst providing hands on IT support and interacting with applications and end users

• Helpful skills specific to our GCP applications include process containers, Kubernetes, terraforming, monitoring, alerting, debugging, Python, Java, and Spark

• Other general skills include Red Hat Linux tasks such as searching logs, process commands, start/stop processes, use of OS commands to aid in tasks needed to resolve or investigate issues

• Automation and YAML and Understanding of Java error codes and Java memory allocation

• SQL proficiency to run queries and Working knowledge of Weblogic, Actimize, Mantas, and case management software desired and Keeping abreast of new technology. Desire to learn tech stacks for daily support and onboarding of new applications

Skills That Will Help You Excel

• Previous experience in a production support environment within the financial or banking sectors

• Solid written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills

• Project Management experience and working understanding of the Google Cloud Platform (GCP) and preferred knowledge of the ITRS Geneos monitoring tool. Ability to create alerting is a plus

• Working understanding of ITIL / best practices for supporting a production environment and Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability

• Willingness to do weekend support as needed for releases, disaster recovery, and rotation schedule to monitor application health

Expectations

It is the Bank's expectation that employees hired into this role will work in the Jacksonville office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Jacksonville FL is $78,000 to $111,800.Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remunerations.

Deutsche Bank Values & Diversity

We believe talent is found in all cultures, countries, races, ethnicities, genders, sexual orientations, disabilities, beliefs, generations, backgrounds and experiences. We pursue a working environment where everyone can be authentic and feel a sense of belonging. Click here to find out more about our diversity and inclusion efforts.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.

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Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click hereto learn more!

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# Hybrid #

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Bank's Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.