New

Technology Analyst

Southwest Airlines
401(k), remote work
United States, Texas, Dallas
Jun 20, 2025
Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. The Technology Analyst plays a crucial role in shaping the future of Southwest's workforce by researching, analyzing, strategizing, and developing the Customer360 platform (C360). In this position, the Analyst collaborates with Business Customers, Vendors, and other Technology Teams to thoroughly understand requirements and ensure that development initiatives are aligned with business objectives. This role is part of a growing, high-performing team dedicated to enhancing the employee experience by equipping representatives with a comprehensive view of the Customer and their journey with Southwest. Additionally, the externally-facing products aim to improve the customer experience by offering personalized ways to engage with Southwest. The Technology Analyst is an effective communicator who works across teams to support impactful initiatives that drive the future of Southwest. Additional details: This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Responsibilities Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems Partner with other Technology Team members to provide advice or solutions within his or her area of expertise Stay informed about current developments within his or her expertise Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Estimate effort and value for solutions Apply business solutions with broad level knowledge about technology platforms/architectures Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work Establish or follow prioritization process to drive work, completing work with a sense of urgency Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Proficient knowledge of business analysis, process modeling and redesign Proficient knowledge of technical environments Proficient knowledge of software development methodologies Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations Ability to work effectively in a strong Customer service/team oriented environment Ability to research, create, and document requirements, processes, and technical specifications Ability to manage and prioritize effectively multiple and widely varied work streams/tasks Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same Ability to teach and mentor others concerning technical and business subjects Education Required: High School Diploma or GED Required: Bachelor's degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training Experience Required: Intermediate-level experience, fully functioning broad knowledge in information technology (IT) operations, programming, systems/software development or another IT related field Preferred: Experience with Salesforce technology (specifically Service Cloud, Experience Cloud and/or Einstein) Preferred: Knowledge of Agile development practices and ceremonies Preferred: Knowledge of Scaled Agile Framework (SAFe) Preferred: Knowledge of Jira and Jira Align Licensing/Certification N/A Physical Abilities Ability to perform work duties from limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Limited travel with potential for increased/decreased travel based upon Technology Department needs Pay & Benefits Competitive market salary from $91,250 per year to $101,400 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you'll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit* Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer.** Please print/save this job description because it won't be available after you apply.