New

Senior Card Operations Administrator II

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Phoenix
Jun 20, 2025
Job Title: Senior Card Operations Administrator II Location: CityScape What you'll do: As a Senior Card Operations Administrator II you'll support the organization by gathering, analyzing, and reporting on key business data, while processing debit and credit card inquiries and maintenance requests. You'll develop reports, analyze performance metrics, and assist in the creation of data-driven insights to help inform business decisions and direction. You'll process reconciliation accounting general ledger settlements to ensure balanced control over assigned ledgers. You'll analyze perfromance metrics, maintain reports and provide progress reports to management on operational performance and improvements. Utilize data analysis tools and data visualization platforms to create reports. Respond to complex inquiries, issues, and inbound and outbound calls. Collaborate and act as Card SME for enterprise guidance and insights. Analyze operational data, identify areas for improvement, and implement process improvements to optimize workflow and productivity. Process Card accounting functions aligning with accounting practices for GL balancing and support. What you'll need: 5+ years of related experience in Card Operations, Card Operations, Card Operations, Card Operations or similar field. Bachelor's degree in related field required. Intermediate to advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Intermediate to advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Intermediate to advanced Knowledge of FIS, IBS, CMSE, TSYS, Fiserv, or another credit card processing platform. Including Visa and the flow of transactions. Intermediate to advanced Proficient in multi-tasking in a team oriented environment and focused on the highest standards of client service with a focus on details and accuracy. Advanced speaking and writing communication skills. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation