Remote New

Service Assurance Technician

Lumen Technologies

$ - $ yearly

remote work

United States, New Mexico

Jun 21, 2025

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

This Service Assurance Technician (SAT) position in the Quantum Fiber Structure Load team is responsible for building and maintaining the inventory of all Quantum Fiber GPON and XGS equipment in O2 and ensuring the highest possible data quality.

Location and Schedule

This is a full time Remote - Work from home position. Schedule is typically between 7 am and 5pm. May include varying shifts and hours including possible mandatory overtime.

Must live and work from within one of the followin states: AZ, CO, ID, IA, MN, NE, NM, ND, OR, SD, UT, WA, WY.

The Main Responsibilities

Responsible for day-to-day support functions within QF Structure Load.
Support functions entail validating data quality, building and maintaining GPON and XGS inventory across a cross-section of Lumen's Quantum Fiber service areas.
Maintains inventory databases for outside plant facilities.
Uses NEISL and Odin Load Sheets to validate inventory to help ensure accurate data is built into the Quantum Fiber systems (Optius and ODiN).
Build and coordinate cable cuts and transfers with other departments to assist in meeting established service dates and prepare revisions when necessary.
Work closely with engineering during plant construction, verifying accuracy of records and assignments.
Act as subject matter expert on any issues involving facilities and their proper registration within databases.
Handle inquiries regarding completion dates and job progress with other departments.
Partner with Field Operations, NI Engineering and Construction, and other Operations teams to resolve complex or multifaceted service/network issues via collaboration in person, email, or phone
Primarily performs work duties sitting at a workstation utilizing a computer for extended periods of time.

What We Look For in a Candidate

Must be able to prioritize multiple projects and perform under strict deadlines.
Multi-tasking experience in a fast-paced environment, prioritizing and completing work tasks with speed and accuracy in a detailed, metric-based work environment.
Working knowledge of computer software systems, utilizing multiple window screens, e-mail and web-based applications.
Working knowledge of MS Excel.
Broad knowledge/understanding of how provisioning and repair systems work/flow together from beginning to end.
Must have strong communications skills such as probing, asking detailed questions to understand and problem solve to reach resolution.
Ability to provide efficient, quality service to both internal and external customers.
Experience with problem solving and utilizing analytical skills to review, correct and resolve record discrepancies.

Preferred qualifications

At least six (6) months experience in the last 4 years working in Lumen systems such as Optius and ODiN, LFACS, NCON, SWITCH (database), OmniVue/OSIP, Service Delivery, TIRKS, EMS, CMS, Mosaic, Site Tracker, NDS/NEISL, QF Sales Force, and Flight Deck.
At least six (6) months experience in the last 4 years interpreting/reading engineering or construction job prints and engineering equipment orders or schematics.
Previous experience working with Fiber to the Premises (GPON) equipment builds into LFACS, and related EMS/CMS, Switch, and NCON systems for provisioning
Understanding and experience working with GPON/XGS/G.FAST OLS files
Previous experience as a STLD SAT, or as an Engineer.

Compensation

Pay Ranges

Minimum hourly rate: ($15.50)
Maximum hourly rate: ($42.77)

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Learn more about Lumen's:

Benefits

Supplemental Pay (see Service Assurance Technician.)

#LI-CS2

Requisition #: 337870

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline
07/01/2025