Supervisor Security Force

Overview

To plan, supervise and coordinate security force operations to ensure the safety of the employees, members and physical assets at all Navy Federal locations.

Responsibilities

• Supervise daily operations of the Security Force including staff scheduling/patrols, equipment testing and special event coordination
• Monitor and control the access management system (e.g., access assignments, staff schedules, problem identification/resolution, and equipment and software functionality and testing)
• Supervise the new hire onboarding process including background checks, fingerprinting, ID badge issuance, vehicle registration and decaling, etc.
• Supervise response during disaster situations and execute established recovery plans in collaboration with Navy Federal functional areas, external law enforcement and first responders
• Supervise and respond to medical and other site emergencies; ensure staging area is established for first responders
• Oversee special events including crowd and traffic control functions
• Provide support and guidance to other sections within Security as well as to other business units (e.g., reporting maintenance issues, providing escorts, etc.)
• Ensure that work quality, work methods, procedures and processes meet business goals and standards of member service
• Prepare standard and ad hoc reports and data summaries on section/branch performance
• Support projects and initiatives within the business unit and/or across the organization
• Develop and recommend new programs to enhance the performance and efficiency of Security Force operations
• Ensure that required equipment is purchased and distributed to staff
• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Oversee shredding and destruction of confidential documents
• Perform other duties as assigned

Qualifications

• Managing critical incidents
• Advanced knowledge of applicable federal and state laws, rules, and regulations
• Prior experience in threat assessments
• Significant experience in law enforcement or private corporate security operations
• Significant experience leading and/or supervising a security force operation, preferably in a large financial institution
• Advanced knowledge of physical security functions, systems, processes and procedures
• Working knowledge of physical security industry best practices
• Significant experience supervising and/or leading employees
• Significant experience working with all levels of staff, management, stakeholders and vendors
• Ability to obtain and maintain current CPR/AED Certifications
• Effective skill summarizing information and clearly identifying key elements, patterns, results or relationships
• Effective skill using innovative thinking to solve problems and facilitate the decision making process
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill maintaining composure in a stressful and changing environment
• Advanced experience teaching and practicing de-escalation
• Advanced organizational, planning and time management skills
• Advanced research, analytical, and problem solving skills
• Advanced verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Associate's degree in Criminal Justice, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

• Unarmed or Armed Security Guard/Officer Certification
• Experience in emergency operations
• Advanced knowledge of Navy Federal policies, procedures, products, and services

Hours: Monday - Friday, 7:00AM - 4:00PM

Location: 9999 Willow Creek Road, San Diego, CA 92131

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