Engineer PMQ

As an Engineer PMQ you will be dealing with complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions. data communication, apps algorithms.

As a member of the Digital Solutions Chapter, you will be working in a very transversal Software environment having the opportunity to work with cutting edge technologies and different programming languages for on-premise and cloud-based software. You need to be able to read and understand source code in order to find out the root cause/causal factor of a SW malfunction/SW issue, and also be able to learn about Software requirements, fixing bugs process (even if you will not fix them) and general code maintenance, all of it in an Agile environment where you could contribute with your own ideas and proposals in a team continuously improving.

The Opportunity

• Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) according to ISO Quality System requirements and regulations, and needs of the Country Organizations including creation, acceptance, classification, investigation, complete documentation, on-site trouble-shooting and resolution of cases.

• Resolving cases in the assigned area, potentially requiring consultation with more senior team members on technical or process-related aspects.

• Assuming responsibility to ensure, by collaborating and interfacing with the BA and global and/or local functions, appropriate measures from cases are derived, including, but not limited to workarounds, in a timely manner.

• Providing audit and inspection support as requested and contributing to the creation of regular reports to document on-market product quality and performance, to escalate critical issues to the responsible Life Cycle Teams and to define pro-active measures.

• Supporting regular review of quality of case handling and analyze feedback on customer satisfaction to permanently optimize processes to increase quality and efficiency standards with a focus on customer, compliance and continuous improvement.

Who you are:

• You have a Bachelors Degree in IT, Biomedical Engineering or related. We will consider an equivalent combination of education and work experience.

• You have 2+ years of work experience in the area of Information Technology in either 1st or 2nd level support or R&D related functions preferred.

• You have strong communication skills in English (written and spoken)

• You are able to read and understand source code in a programming language & you have a passion for clean and structured code and solid future-proof architectures having in mind testing strategies.

• You are able to debug source code of different programming languages to understand the root cause of reported issues.

• Would be a plus: Knowledge of other database engine & Knowledge of IVD regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)

Locations

You are local to Tucson Arizona.

Relocation benefits are not available for this position.

The expected salary range for this position based on the primary location of Arizona is between $63,900 and $118,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits