Senior Financial Aid Counselor

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as a primary advocate for students and families as we assist in removing barriers to receiving financial assistance. The Office of Financial Aid and Scholarships works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations.

The Senior Financial Aid Counselor provides high-level support to students and families by resolving complex financial aid issues and serving as a primary point of escalation for frontline staff. The position collaborates with leadership, including the Senior Assistant Director for Counseling, to determine next steps in resolving challenging cases. This position is responsible for managing the Emergency Loan Program, assisting with the Return to Title IV (R2T4) process, and ensuring compliance with all applicable federal, state, and institutional regulations. The Senior Counselor plays a key role in mentoring new and current counselors. This is a student-facing role requiring strong communication, problem-solving, and customer service skills.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.