ORDER CLERK II/ CUSTOMER SERVICE DESK

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture.

The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders.

At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more!

If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you!

Receives, records service request orders from customers and the Government and inputs information into the computer system to generate work order. Responsible for ensuring all pertinent information i.e., equipment, locations, work order number, customer information, etc., are accurately received and entered into database system generating work order and updates as necessary.

Work Model: Onsite

• Verifies caller's name, address, and telephone number.
• Ensures facility number and point of contact is recorded with the telephone number.
• Should request location of the problem (i.e. floor, ceiling, corner of building, etc.).
• Requests information regarding specific problems related to heating, ventilation, air conditioning, carpentry, electrical, pest control, kitchen equipment/appliances and plumbing to provide detailed work scope for the craftsman.
• Inputs/records information into the computer system and distributes accordingly, ensuring customer service cards, etc., are included with work order.
• Handles all incoming calls and dispatches emergency or urgent work requests via radio or telephone system.
• Notifies Fire Department, Safety and/or Quality Control when necessary.
• Make appointments with requestors for service crews when needed.
• Prepares retrieval/summary reports as required by management to include daily delinquent work order and daily work order issue reports.
• Enters completed work order information into computer system per contract requirements and filed in related file folders.
• Enters labor hours into database against correct work order number.
• Provides feedback to requestor on status of service calls.
• Performs related duties as assigned, i.e. warranty information files, etc.
• Assists Work Control department as required.

Accountable For:

• Must have excellent communication and customer service skills dealing with persons directly, over the telephone and/or over a radio.
• Ability to deal with a variety of people in a professional and courteous manner in diversified situations.
• Must have the ability to be multi-tasked and strong prioritizing skills.
• Must be able to work in stressful circumstances (dealing with upset customers, etc.). Accuracy and timeliness in processing material requests within own department.
• Tools and equipment within his or her possession.
• Using personal protectant equipment (PPE) when
• Daily cleaning of assigned workspaces.
• Timely, cost-effective performance of duties.
• Working closely and harmoniously with fellow workers.
• Adherence to all Safety and Health rules and regulations.

• Proficient in the use of Microsoft Word, Excel, and Outlook at an intermediate level.
• Must have prior database usage, using Maximo preferable.
• Maintain valid State issued Driver's License.
• High School graduate or equivalent.
• Must be able to comprehend, read, speak, and write proficiently in the English language.
• Capable of passing a background check and/or drug test as required by the contract.
• Must have knowledge of facility maintenance work and its trades.
• Type 60 WPM and have knowledge of word processing techniques.

• As assigned.

• Must be capable of working in a stressful environment with multiple distractions and interruptions while maintaining composure.
• Work hours are subject to change, with overtime work as needed.
• Subject to hazards that may cause personal bodily harm; diseases, cuts, bruises, burns, common colds, influenza, dust odors and elevated noise levels.

Physical Requirements:

• Must be able to lift up to 20 lbs.
• Must be able to sit for long periods of time.
• Involves bending, twisting, and reaching.

CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any of its subsidiaries, please email ada@chugachgov.com.

Equal Employment Opportunity:

Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.