Network Services Manager - Audio Visual, Event Technology

Network Services Manager

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We're looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Network Services Manager is responsible for managing Pinnacle Live's venue-based networking team, products, and services, including network configuration and maintenance, as well as all networking-relatedcustomer service inquiries.

Essential Functions:

• Provide leadership in the planning & execution of all venue-based networking needs while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
• Train, manage and develop team in accordance with company SOPs facilitating elevated customer service standards, team growth, and a culture of achievement.
• Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
• Communicate capabilities to clients in coordination with hotel sales.
• Manage the installation, configuration, and testing of equipment attached to the network (temporary or permanent).
• Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications. * Troubleshoot and assist the client with networking and AV equipment, including client laptops
• Prioritize, organize, and execute networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, general customer service, and inventory maintenance.
• Participate in the maintenance of in-house networking systems.
• Manages sales process for maximum capture of business and revenue.
• Assists with technical client consultations, onsite visits, conference calls, etc.
• Coordinate with Sales and Operations Management in the configuration and setup of client networking needs before group arrival.
• Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are properly documented.
• Maintain accurate client event information within the Company's business systems.
• Drive inventory processes for all networking equipment inventory.
• Review daily invoices with the client and obtain the client's signature on invoice(s) as needed.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Ensure all Company occupied areas are clean, organized, and up to Company standards.
• Continually improve technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures * Comply with all safety protocols and standard operating procedures.
• Other duties as assigned

Education & Experience:

* High School Graduate or equivalent

* One (1) to two (2) years' exposure to audio-visual and/or hospitality industry preferred

* General computer proficiency and willingness to learn new platforms

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

* Demonstrated experience aligning team members behind common goals

* Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.

* Strong technical aptitude

* Strong understanding of layer 2 & 3 TCP/IP networking principles

* Knowledge of layer 2 VLANs, including set-up and configuration

* Demonstrated knowledge of virtual private networks (VPN)

* Must have a working knowledge of a variety of computer software programs

* Work requires continual attention to detail. Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pinnacle Live is an Equal Employment Opportunity Employer