Material Handler S07, Cornell Retail Services

As a dynamic hub of the Cornell University campus, a recognized national leader in collegiate retailing, and a self-funded enterprise, Cornell Retail Services strives to deliver legendary customer service and quality products to meet the needs of the Cornell Community. In service of Cornell students, faculty, staff, alumni, and visitors, the Cornell Retail Services team leads a multi-channel retail business, including a 22,000 sq. ft. flagship campus store, three e-commerce sites, satellite store locations throughout the Ithaca area and NYC, and a full-service print shop, ultimately producing $26 million in annual retail sales.

Cornell Retail Services is part of the division of Student & Campus Life (SCL), which inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.

In a team-oriented environment, responsible for the daily receiving, shipping, and delivery of merchandise at Cornell Business Services Distribution Center. Under very general supervision, receive a high volume of packages annually, supporting more than $26 million in store sales. Ensure efficiency and accuracy in the shipping and receiving of retail merchandise for The Cornell Store and Center Sage using a variety of electronic inventory tracking systems.

Responsible for the organization of merchandise in the warehouse. Ensure that stock is labeled accurately. Maintain a clean, orderly, safe, and attractive facility. Receive and shelve textbooks and support the overstock returns process. Provide daily transportation of goods from the warehouse to retail locations. Process and coordinate special order requests for technology products. Receives very general supervision from the Manager of Finance. Takes direction from the lead person and accomplishes most daily responsibilities independently. May be assigned as lead. Assists in the orientation and training of seasonal employees and co-workers in methods, merchandise, and procedures.

Demonstrate good customer service skills and maintain excellent customer relationships by acting in a friendly, responsive, and efficient manner. Establish and maintain a positive and cooperative working relationship with members of the department and the campus community. Constantly aim for efficiency and accuracy in all duties. Recommend and make improvements to processes and procedures.

DFA employees are required to attend staff development training. All employees are accountable for supporting the organization's values of collegiality, integrity, initiative, excellence, civility, and stewardship; and for supporting inclusive and sustainable practices in carrying out everyday responsibilities. Employees will participate in performance evaluations, including dialogues, 360-degree surveys, assessments, etc.

This is position is part of the United Auto Workers (UAW) union. The current rate of pay is listed in the collective bargaining agreement here: https://hr.cornell.edu/sites/default/files/2023-04/uaw.pdf and starts at $26.09/hour.

Required Qualifications:

• High school education or equivalent. 4-5 years of related warehouse and shipping/receiving or material handling experience. Must have or be able to obtain and maintain a valid New York State driver's license. Must have or be able to obtain and maintain certification for operating a forklift and stock picker within six months of hire.
• Demonstrated experience with standard productivity software applications, including spreadsheets, word processing, email, and calendar tools. Must be able to gain proficiency in the organization's inventory management system (Visual Ratex). Math aptitude required. Ability to analyze and evaluate materials received and to prioritize and make independent decisions in order to receive goods accurately and meet seasonal priorities.
• Excellent interpersonal, communication, and customer service skills, as well as the ability to work effectively in a team environment. Must be able to stand for long periods of time. Heavy lifting (70-250 lbs.) using appropriate hand and power tools (e.g., dolly, forklift). Periodic driving of a delivery truck throughout campus.

Preferred Qualifications:

• Knowledge of retail terminology and products.
• Knowledge of domestic and international shipping procedures.

No relocation assistance is provided for this position. Visa sponsorship is not available for this position.

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Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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