Senior IT Critical Infrastructure Analyst

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Provide enterprise level support of IT infrastructure technologies needed for critical business' operations applications, such as SCADA Systems and Control Center operations, under regulatory compliance requirements (NERC CIP and TSA) and specific Cybersecurity Standards. These technologies include, but are not limited to automation platforms, workstations, physical and virtual servers, storage, remote access functionality, and a variety of operations and business critical software solutions. Integrate software to enable usage, support, monitoring, cybersecurity and regulatory compliance of various hardware and software technologies. Develop and maintain routine work procedures and define standard installation and upgrade methodologies. Responsibilities may include evaluation, acquisition, installation, integration testing, upgrading components and performance monitoring. The Sr IT Critical Infrastructure Analyst role will focus on supporting IT infrastructure within Duke Energy Corporate & CIOPS Data Centers along with Colocation sites. In addition, the position will assist with enterprise-wide data center tasks and project efforts including but not limited to all Sr. level responsibilities (defined below) while ensuring operational reliability and compliance to Duke standards/policies, Cybersecurity standards, and NERC/CIP and TSA standards and regulations.

• Plans, designs, installs and/or supports critical computer systems in highly regulated and secure environment. Facilitates technical and business planning for upgrades in coordination with key business functions and control centers. Provides technical and compliance guidance related to critical infrastructure support software and hardware to members of the IT staff.

• Develops (or assists in developing) functional standards for critical infrastructure software and hardware. Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations

• Integrates critical infrastructure software and hardware configurations to maximize operational reliability and performance, and maintain regulatory compliance

• Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams and other areas of IT or other business units.

• Prepares activity and progress reports regarding individual and project activity

• Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software or upgrades which enhance operational reliability and process efficiencies.

Installation:

• Servers, blade chassis, network appliances, telecom equipment, etc.

• Server racks/cabinets

• Fiber and copper infrastructure (trunks, panels, enclosures, etc.)

• Fiber and copper patch cables

• Inspection and cleaning of fiber cables

• Labeling for all equipment and cables

Proactive Measures:

• Monitor data center environment for abnormalities such as high temperatures, cooling issues, high amperage usages, obvious alerts such as LEDs and audible alarms, etc.

• Monitor rack/cabinet capacity in the data center.

• Monitor switch port capacities in the data center.

Troubleshooting:

• OSI Layer 1 connectivity

• Knowledge/understanding of fiber and copper cable connectivity issues

• Experience using fiber and copper cable testers

Applications:

• Proficient in Word and Excel

• Service Now experience

• Experience with Agile-based workflow such as Kanban; applications such as JIRAKnowledge

• Understand how the OSI Layer 1 works and applies to troubleshooting cable issues.

• Knowledge of transceivers such as SFPs, QSFPs, etc.

• Knowledge of the various types of copper and fiber connectors/cables: Cat5, Cat7, MPO, LC, SC, Twinax, etc.

• Knowledge of the basics of power calculations. i.e. wattage and amperage, to determine usage limits on power circuits within server cabinets.

• Plans, designs, installs and/or supports critical computer systems in highly regulated and secure environment. Facilitates technical and business planning for upgrades in coordination with key business functions and control centers. Provides technical and compliance guidance related to critical infrastructure support software and hardware to members of the IT staff.

• Develops (or assists in developing) functional standards for critical infrastructure software and hardware. Assists in the design and implementation of required systems that meet functional and compliance requirements for critical control center operations.

• Coordinates critical infrastructure hardware and software upgrades with control centers, business support teams and other areas of IT or other business units.

• Prepares activity and progress reports regarding individual and project activity.

• Keeps abreast of new hardware, software, and compliance developments, evaluates alternative approaches, and recommends new hardware technologies, software or upgrades which enhance operational reliability and process efficiencies.

Track, calculate, and trend the power and cooling metrics for:

• Usage and growth planning for multiple critical sites and

• To be proactive with negative trends - Monitor data center environment for problematic progressions with temperatures, power usage, and available space.

• Associates degree in Computer Science, Information Technology, or Other Related Degree

• Minimum 3 years related work experience

• In lieu of Associates degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience

• A+ Service Technician and/or CompTIA Server+ and/or CompTIA Network+

• Strong oral and written communication skills

• Strong inter-personal skills (listening, conflict management, approachability, collaborative)

• Ability to work effectively in a technically complex critical infrastructure environment

• Strong understanding of regulatory compliance requirements (NERC CIP, TSA)

• 3-5-year practical experience working within Data Center environment and/or IT Infrastructure Support

• Ability to work independently

• Ability to build working relationships across technical, business and compliance teams.

• Ability to effectively prioritize work activities based on priority

• Ability to resolve complex technical and compliance issues

• Recognizes appropriate times to raise issues and provide status updates

• Demonstrated ability to absorb change and continue to delivery positive results

• Displays emotional maturity and ability to effectively handle stress and frustration

Working Conditions:

• Onsite Mobility Classification - Work will be performed at a company facility.

• Working within Data Center environment

• Ability to lift 45lbs

• PPE Requirements - Safety Shoes, Eye protection, Hand protection (gloves)

Specific Requirements:

• IT and OT Hardware, CIOPS Network architecture and security; NERC CIP and TSA requirements and implementation

Travel Requirements

Posting Expiration Date

All job postings expire at 12:01 AM on the posting expiration date.

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