Leave of Absence Lead Coordinator

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Job Type:

Job Description:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Leave of Absence Lead Coordinator- The Auto Club Group

What you will do:

Lead position and experienced member of the Leave of Absence team, responsible for being the liaison and single escalation POC for leave outsourcing administrator. Play a critical role in ensuring compliance with relevant regulations and internal policies while mitigating risks associated with outsourcing arrangements. Conduct complex, detailed audits to include monitoring the work of the leave outsourcing administrator; reviewing documentation, process timelines, compliance, communication effectiveness to ensure accuracy and adherence to service level agreements. Ensure that vendor, employees and leaders maintain compliance with corporate and regulatory requirements. Attend regular meetings with the leave outsourcing administrator and communicate any changes to process, issues or areas of concern to ER leadership as soon as possible. Identify process changes and communicating to both the leave outsourcing administrator and the other members of the Leave of Absence team. Identify issues with consistency, efficiency and employee experience and escalating to ER leadership. Responsible for utilizing reporting to identify trends and focus on targeted operational improvement and efficiencies. Responsible for all training that needs to be conducted for ACG employees and managers to include the members of Human Resources. Be the first point of contact for all escalations from the leave outsourcing administrator, managers and other stakeholders and responsible for ensuring timely resolution. Assign work and ensuring completion of other Leave of Absence Coordinators.

Key Responsibilities include:

• Point of escalation for leave administration
• Maintain policies and administrative documentation
• Develop and deliver reports to leadership on program performance
• Ensuring Regulatory Adherence: Responsible for verifying that the outsourcing vendor adheres to all applicable laws, regulations, and industry standards. This proactive approach minimizes the risk of non-compliance fines, legal repercussions, and reputational damage.
• Policy Enforcement: By conducting regular audits, ensures that the vendor operates in accordance with internal policies and procedures, including those related to data security, privacy, ethical conduct, and business continuity.
• Contractual Compliance: The position ensures the vendor fulfills all contractual obligations outlined in the outsourcing agreement, including service level agreements (SLAs), performance metrics, and reporting requirements.
• Reduced Operational and Financial Risk: Identification of Control Weaknesses: Through independent audits, identify weaknesses in the vendor's internal controls that could lead to errors, fraud, or security breaches. This allows for timely remediation and prevents potential losses.

Supervisory Responsibilities:

• None

How you will benefit:

• A competitive annual salary between $66,000-$95,000
• ACG offers excellent and comprehensive benefits packages, including:
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

We are looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify):

Education:

• Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field

Experience:

• 3-5 years of experience in leave of absence with employees in multiple states and a significant focus on leave of absence and associated processes/regulations (FMLA, ADA, Religious, Military, Parental, Personal & Disability)
• Working with an outsourced leave of absence model
• Experience with HRIS systems (e.g., Workday) and advanced skills for data manipulation and reporting (e.g., Excel, SQL, Tableau).
• Managing multiple priorities and meet deadlines in a fast-paced environment
• Communicating complex information effectively with all levels of management, employees

Knowledge of:

• Strong knowledge of the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), California and New York leave and disability/family leave pay, other state and local leave laws, and short-term or long-term disability plans.
• Strong understanding of federal and state leave laws

Skills:

• Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and draw meaningful conclusions.
• Excellent interpersonal communication, interpersonal, and presentation skills to include ability to effectively communicate complex employee needs
• Strong attention to detail and organizational skills
• Strong customer service skills
• Ability to read, interpret, and apply documents such as plan documents, certificates of coverage.
• Attention to detail is essential; must be able to organize, prioritize, and multi-task.
• Good organizational, diplomacy, and customer service skills. Must be able to effectively interact and communicate with people of diverse backgrounds, cultures, and personalities.
• Strong interpersonal skills are a necessity.
• Strong computer skills required, including word processing, database and spreadsheet experience (i.e., MS Office).
• Ability to handle a high volume of work.
• Must be very well organized, accurate, thorough and monitor work for quality.
• Ability to maintain confidentiality.

Preferred Qualifications:

Education:

• At least one certification in related HR disciplines, i.e., PHR/SPHR, SHRM-CP/SCP
• Certification in a Leave of Absence specialty

Experience:

• Workday
• 1-2 years of experience working with an outsourced leave of absence model
• Navigating/supporting remote work employees
• Experience working with a 3rd party benefits vendor

Work Environment:

• This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the requirements above. Reasonable accommodation will be provided for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

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Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com