Initiations Coordinator (Virtual, US)

Role Overview

As an Initiations Coordinator, you will contribute to the company's success by supporting the effective input and processing of Authorizations into the company's operating systems for a wide portfolio of relocation clients. This role carries responsibility for helping to ensure that the service team conforms to agreed Authorizations standards, meet Client SLA's, and also internal KPI's for speed, accuracy, and integrity of the data which is entered into a variety of systems.

What You'll Be Doing

What You Bring to Sirva

• 
  

  Education/Certification Requirements

  
  
  
  
  • University degree preferred.
  • 1+ years in an administrative or business process role, ideally for a large size or international organization
  
  
  
  
  

  Qualifications and Experience Requirements

  
  
  
  
  • Excellent communication skills (both written and verbal)
  • The company does business in English as the primary language, but multilingual capabilities (French, Russian, Japanese, Italian, Spanish, Mandarin) - written and verbal - is a plus.
  • Knowledge of the relocation industry will be an added advantage.
  • International experience will be an added advantage.
  • Demonstrate elevated levels of customer service and operational excellence.
  • Experience in omni-channel communication environment.
  • Ability to multi-task and prioritize in a fast-paced environment.
  • Ability to collaborate successfully with employees from other departments.
  • Proficient in Microsoft Windows environment(Excel, Word, PowerPoint, SharePoint).
  • Career oriented individual looking for a long-term association and growth.
  • As part of our customer experience strategy, your role may require shifting schedules within your weekly hours per week (including night shifts and weekends) to provide support to our internal and external customers in a follow the sun support model 24 hours a day, seven days a week.
  • Ability to understand and adapt the direction/strategy of Sirva relocation
  • Career oriented individual looking for a long-term association
  • You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.
  
  
  
  

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Initiations Coordinator
• Salary Range: $40,000-$50,000 USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.

At Sirva, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.comand let us know the nature of your request and your contact information.