New 
Student Services Analyst
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Avondale | |
 Jun 28, 2025 | |
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Student Services Analyst Job ID: 321522 Location: Estrella Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $51,558.00 - $67,025.00/annually, DOE Grade 114 Work Schedule Monday - Thursday, 9am - 6pm, Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7:30am-6:30pm Schedule is based on the operational needs of the department and EMCC. To best serve the students, department, and college, this position is fully in-person. Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package:
Employee Health & Wellness Programs:
Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst for the Financial Aid Department. This position is responsible for performing professional-level Financial Aid student services work, which requires independent evaluation and analysis of issues and judgment to select and apply standard techniques, procedures, regulatory requirements, and criteria to resolve programs and make recommendations. This position processes Federal Financial Aid, Scholarships, and other student funding. Develops, analyzes, coordinates, oversees, and implements program functions related to Federal Financial Aid, Scholarship, and other student funding. Essential Functions 20% Performs highly technical and complex financial aid student service and processing. Processes aid for assigned students. Identifies resources needed to address students' circumstances and potential barriers. Assists students by walk-in, electronically, over the phone, and email as elevated by other staff. 20% Independently processes various student appeals utilizing professional judgement guidelines. Provides information and technical assistance regarding program applicable laws, policies, rules, and regulations. Interprets and develops changes in Policies and Procedures. Reviews program requirements to evaluate and determine eligibility, and/or evaluates policy to determine and ensure program compliance. 20% - Troubleshoots and resolves office processing/service issues, which may include computer/software problems. Prepares and processes reports, tracks processing, and completion. May administer programs such as scholarships, loans, federal work study, and Pell grants. Coordinates and performs systems testing and maintains database information, and reporting systems. Supports staff with daily operations, technically complex issues, when customers challenge the process, etc. Provides advice to staff and students regarding processes related to complex issues. May directly or indirectly supervise full-time and part-time staff. Monitors processing by staff, assuring quality of data being processed by staff, and addressing needs that arise. 20% - Prepares, presents, designs, and maintains correspondence, reports, presentations, program materials, and documentation. Provides training and orientation to Full-time and Part-time staff. Coordinates office functions, projects, events, and processing. Coordinates workflow and develops policies and procedures. Performs program coordination and administration, including operational planning, program evaluation, problem resolution, and technical assistance. Provides daily processing updates to employees (as needed). 10% - Serves as a subject matter expert, applying professional judgment to financial aid applications, determining eligibility, and ensuring compliance with federal regulations. Stays updated on federal regulations and communicates changes to staff, fostering a student service and compliance-driven culture within the office. Collaborates with the financial aid team to streamline processes, resolves aid processing issues, and ensure timely, accurate aid disbursement. Coordinates, organizes, and supervises staff work when assigned, ensuring deadlines are met and work is evaluated and prioritized effectively. 10% Monitors department financial aid processes to ensure compliance with federal regulations and internal policies. Reviews program requirements and evaluates criteria to determine student eligibility and processes. Conducts research on Title IV federal guidance and industry best practices to recommend and implement new strategies for the Department. Performs other duties as assigned commensurate to the grade level of the position. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR Associate's Degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered . Desired Qualifications A. Demonstrated experience in performing, organizing, leading, and writing procedures for federally regulated student services and processing within a Financial Aid department. B. In-depth experience in reading, evaluating, implementing, maintaining, and communicating federal financial aid regulations and guidelines, including training staff to ensure successful compliance with all requirements. C. Advanced expertise in system setup, processing, troubleshooting, and training staff on automated student service and processing systems, such as PeopleSoft. D. Proven ability to provide both general and escalated Financial Aid assistance to students and others across multiple communication channels, including phone, email, live chat, and in person. E. Strong organizational skills with a demonstrated ability to manage multiple complex responsibilities and high workloads while ensuring compliance with regulatory requirements and meeting deadlines. F. Extensive experience with Financial Aid packaging and Professional Judgement processing, including how to award, adjust, and repackage Financial Aid awards based on eligibility. G. Experience in participating in audits, conducting research, and ensuring compliance with regulations. Special Working Conditions Must not be in default or owe an overpayment of federal financial aid funds. How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled Estimated first review on July 14, 2025 Must apply by 11:59 P.M. on July 13, 2025, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321522&PostingSeq=1 jeid-115b46bb4a3def4f921d7f8cbf144313 | |