Senior Manager - Group Sales

Position: Senior Manager - Group Sales

Department: Ticket Sales & Services

Reporting Relationship: Reports to Director - Ticket Sales & Services

Status: Full-Time (Exempt)

About Charlotte FC

Charlotte Football Club is the Major League Soccer Club in the Carolinas. The Club's mission is to be a unifying force that is bigger than one city and encourage a sense of belonging through a progressive, collective, and ambitious approach that guides efforts on and off the pitch. CLTFC is committed to driving growth through the sport and community outreach. Charlotte FC is owned by David Tepper and is a part of Tepper Sports & Entertainment, which also includes Bank of America Stadium and the Carolina Panthers. For more information, visit CharlotteFootballClub.com.

Position Summary

Charlotte FC is actively seeking a Manager - Group Sales to oversee the sales activities for full-time staff and to achieve department revenue and capacity goals through the sale of groups tickets. In addition, daily management of customer service including, but not limited to renewals, specialized service programs and all related organizational launch projects.

Primary Responsibilities:

• Oversee and drive revenue for Charlotte FC related to various Group Ticket initiatives.
• Lead creation and execution of group experience ideas and programs, including planning events or theme nights for companies, community groups, themes, youth soccer teams, etc.
• Lead the training and development of Group Sales staff by determining retention targets, developing talking points, aligning with marketing and production teams to assist with specific campaigns and game day elements.
• Establish and meet Group Sales objectives while supporting a culture of achieving individual and team sales goals.
• Sustain a team that continually achieves high productivity and maintains a high standard of professionalism.
• Implement year-round communication and touch point strategies to enhance the customer experience.
• Meet with key stakeholders including external clients and internal departments (Community Outreach, Partnership, and Marketing) with goal of maintaining relationships and negotiating deals that involve group sales packages.
• Represent Charlotte FC in various club promotions, charity functions, speaking engagements.
• Assist in the development, coordination, and implementation of game day activities.
• Provide the Director with necessary support/statistical data including building budgets and projecting future revenue.

Sales & Service Responsibilities:

• Provide best in class customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow up, etc.
• Update customer records in CRM to maintain all personal touchpoint interactions and document all appropriate details and information.
• Work with Ticket Operations to ensure all accounts are up to date on ticket delivery, payment, etc.
• Assist in determining and implementing enhancement programs for current customers to generate sales and retention as well as locate incremental revenue opportunities.
• Ensure proper maintenance of Group Sales Accounts is performed and current quality standards are met or exceeded.
• Selling Season Ticket Memberships and Single Game Tickets when necessary.

Additional Responsibilities:

• Assist with overall success & meeting goals of the Ticket Office including, but not limited to, ticket sales, phone calls, written correspondence, special promotions, and programs, etc.
• Facilitate special projects as assigned & other duties as assigned by Department Leadership.

Qualifications

• Bachelor's degree in business administration, or related field required; MBA preferred.
• At least five years of ticket sales experience at the college or professional level.
• At least 3 years in a management or leadership role.
• Must have a valid US Driver's license.
• Must pass pre-employment screens.

Preferred Qualifications

• Experience with Microsoft Dynamics CRM and Archtics ticketing system
• Soccer knowledge

Skills for Success

• Strong work ethic and attention to detail.
• Strong verbal and written communication skills.
• Works well within a collaborative, team-driven, and goal-based environment.
• Works well under pressure while maintaining a positive attitude.
• Must be a team player, reliable, and dependable with a can-do attitude.
• Must maintain complete confidentiality of privileged, and/or sensitive information.
• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand.
• The ability to prioritize workload to manage time and tasks.

Work Environment and Physical Requirements

This position operates in a professional office environment and outside in a stadium facility. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc. Local travel to events may be required. This position typically works approximately 40 hours per week.

• Must be able to work in all Charlotte FC home matches.
• Must be able to lift and carry up to 20 lbs.
• Ability to remain sitting for up to 8 hours at a desk and computer.
• Ability to remain standing/walking for up to 8 hours.
• Ability to climb stairs.
• Ability to work both indoors and outdoors, and endure weather conditions, including rain, wind, high and low temperatures, etc.
• Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends, and holidays.

Charlotte FC is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.