Medical Communications Specialist - Med Flight

Work Schedule:

Part-time, 60% FTE, evening/night. Rotating 12 hour evening/night shift, shifts scheduled 6:00 pm - 6:00 am. Weekday shifts scheduled at 3:00 pm or 6:00 pm. Hours may vary based on the operational needs of the department.

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We are seeking a Medical Communications Specialist to:

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.
• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.
• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children's Hospital. Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.
• Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.
• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.

Qualifications

High School Diploma or GED Required

Associate's Degree or higher Preferred

Work Experience

2 years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role Required

3 years of professional work experience in customer service, physician referral, or emergency medical dispatch Preferred

Licenses & Certifications

Certified Flight Communicator within 1-1/2 Yrs Required

EMT - Paramedic Preferred

Our commitment to Social Impact and Belonging
UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.