Senior Director, Customer Supply Chain

TheSenior Director, Customer Supply Chainis a strategic and operational leader responsible for driving end-to-end customer fulfillment, service performance, and supply chain execution across all retail channels. This role serves as a critical bridge between Commercial, Sales, and Supply Chain functions, ensuring seamless product availability, optimized inventory flow, and a best-in-class customer experience. The ideal candidate brings a passion for continuous improvement, cross-functional collaboration, and data-driven decision-making to support Chobani's growth and customer success.

Customer Fulfillment & Service Leadership
* Own customer service levels (On-Time, In-Full) and fill rate performance across key retail accounts.
* Lead allocation strategy and execution for constrained SKUs, ensuring equitable distribution and proactive communication.
* Establish and evolve routines to proactively manage product supply and implement corrective actions.
* Identify and implement cost-saving and efficiency-enhancing initiatives.
Customer Solutions & Strategic Partnerships
* Serve as the primary supply chain liaison to Commercial, Sales, and Retail Execution teams.
* Partner with customers to co-develop sustainable and cost-effective supply chain solutions.
* Provide insights into customer operating models to improve integration and service delivery.
* Anticipate potential issues and trends, assess risks, and implement proactive solutions.
Cross-Functional Collaboration
* Align with Demand Planning and Production to translate customer needs into executable supply plans.
* Support forecasting routines with in-depth sales and inventory analysis.
* Act as a subject matter expert and project manager for key operational initiatives.
* Scenario modeling and risk mitigation
Team Leadership & Development
* Lead and mentor a high-performing team of Directors, Managers, and Analysts.
* Foster a culture of accountability, agility, and continuous improvement.
* Develop talent and support career growth through coaching and structured development plans.
Data-Driven Decision Making
* Leverage Power BI dashboards, customer scorecards, and analytics to identify trends and opportunities.
* Drive the evolution of reporting tools to support proactive engagement and internal alignment.
* Develop and communicate key business metrics to influence strategic decisions.
Enterprise & Strategic Initiatives
* Lead supply chain readiness for major transitions (e.g., innovation rollouts, packaging changes, customer resets).
* Represent the Customer Supply Chain function in enterprise-wide initiatives such as disaster response and commercial growth forums.
* Identify and lead critical initiatives that drive increased sales, profitability, and customer satisfaction.

* Bachelor's degree required; advanced degree preferred.
* 10+ years of progressive experience in supply chain, customer operations, or commercial execution, preferably in CPG or food/beverage.
* Proven leadership of multi-level teams across geographies and customer segments.
* Strong analytical skills and fluency in supply chain metrics, forecasting, and allocation logic.
* Experience with perishable replenishment and customer-facing supply chain operations.
* Proficiency in Microsoft Excel, PowerPoint, and BI tools (e.g., Power BI); SAP BI or ERP experience preferred.
* Excellent communication and stakeholder management skills, including experience interfacing with senior leadership and external partners.
* Entrepreneurial mindset with the ability to balance multiple projects and drive innovative solutions.

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.