Retail Operations Specialist

Support all aspects of the Retail Operations Department including, but not limited to, all areas of branch operations, compliance, branch audits and retail branch security. Promote a positive attitude to improve the bank operational efficiency and support the overall strategy of the Retail Bank.

Support the culture within the branch network in which quality and continuous improvement on all operational performance accountabilities, client satisfaction, supporting growth within the branch offices, and efficiency management are understood and utilized by all employees.
• Demonstrate a high level of professionalism when dealing with confidential and sensitive matters.
• Support the implementation and monitoring of all retail business initiatives.
• Support all aspects of retail branch operations.
• Provide guidance as directed to retail branch team(s) to help them attain internal operational excellence in compliance, security and audit quality.
• Ensure that branches adhere to bank, state and federal policies and procedures.
• Ensure Customer Identification Program ("CIP") and AML/CFT ("Anti-Money Laundering/Countering the Financing of Terrorism") compliance within the branches.
• Periodically visits branches on a regular and ongoing basis to ensure operational excellence.
• Ensure branches always maintain a professional appearance.
• Support operational training for all new branch employees.
• Discuss staffing and equipment requirements for the branches with Management.
• Intervene in client and personnel issues as necessary to ensure prompt resolution.
• Perform internal audit reviews to ensure branch compliance with all policies and procedures.
• Aid in monitoring risk related activities including overdrafts and kiting.
• Perform and/or maintain a series of reoccurring daily, weekly, monthly reports, logs and validations.
• Complete SSI ("Supplemental Security Income") / AVS ("Asset Verification Program") Research Requests.

• HS diploma or equivalent required; bachelor's degree in related field preferred.
• Minimum of 3 - 5 years related experience or equivalent in financial services required.
• Experience with financial institution operating policies and procedures, and banking regulations.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• MS Office proficiency required (including Excel).
• Excellent customer service skills.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. Position requires flexibility and willingness to occasionally travel to other locations/ branches including Fairfield corporate office for training and attending meetings.

The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.

COMPENSATION: $50,000 TO $72,500