Help Desk Support

We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

Provide customer service and technical support to internal departments and vendors regarding all IT related issues

Responsibilities & Duties:
* Create and manage issue tickets, including resolving, assigning, escalating when appropriate and ensuring completion in a timely manner.
* Investigate, research and trouble-shoot basic IT related issues.
* Test new systems and software to ensure accurate documentation of processes and workflows.
* Follow and document operational processes and procedures for all IT workflows.
* Perform new user training and communication of IT policies and procedures.

Knowledge, Skills & Abilities:
* 0-2 years of relevant experience
* Associate degree or equivalent in IT or related field
* Demonstrate ability to communicate effectively through verbal and written communication

Additional Job Details

Support & Production - S1

Organizational Impact
* Works to deliver on day-to-day objectives with minor impact on achievement results for the team
* Delivers job responsibilities following a defined standard output or set of procedures
* Work consists of tasks that are routine, or well defined, with specific instructions to achieve standardized solutions
* Work is closely supervised
Communication & Influence
* Communicates with contacts typically within immediate job area on matters that involve obtaining or providing information requiring little explanation or interpretation
Innovation & Complexity
* Responsible for checking data and information or troubleshooting when minor changes may be required based on review
* Daily challenges faced are routine and solutions clearly prescribed
* Follows a well-established and familiar set of activities and/or processes to derive a solution
Leadership & Talent Management
* N/A - Jobs at this level are focused on self-development
Knowledge & Experience
* Requires limited job knowledge of systems and procedures. Follows basic work routines and standards
* Does not require advanced education and requires little to no prior experience

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.