Sr. Business Systems Analyst

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Region: Miami, FL

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

Why Join Us?

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement ... in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

We have an exciting opportunity to support our Technology team as a Senior Business Systems Analyst based in Miami, FL. The Senior Business Systems Analyst is responsible for business analysis, system analysis, and process improvement.

Senior Business Systems Analysts are respected for their subject matter expertise in one or more areas. The Senior Business Systems Analyst has exposure to multiple industries and technologies and are practitioners in one or more domains / technologies. This individual will be expected to think strategically and to lead a workstream independently. A majority of their activities will be delivery focused.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to:

• Collaborate with stakeholders to gather, analyze, and document detailed business, system, and product requirements.
• Present findings, recommendations, and business insights in a clear and actionable manner to both technical and non-technical audiences, leveraging exceptional communication skills to influence, align, and drive decision-making.
• Identify gaps in requirements and following up with stakeholders to resolve gaps, communicate requirements clearly using a variety of formats (e.g., Product Features, user stories, UX/UI flows, System/Process flow diagrams, acceptance criteria, functional requirements).
• Develop and maintain technical, functional, and strategic artifacts such as context diagrams, business requirements, and business cases to support delivery of the projects across the SDLC.
• Work closely with internal and external customers and stakeholders, including any third parties to gather business requirements and define software functionality, throughout the release lifecycle, from inception to general release to ongoing support. May also work with internal and/or external development teams and vendor partners to deliver project objectives.
• Validate all requirements, stories meet acceptance criteria, has the appropriate acceptance tests and accept requirements and stories as appropriate only if it passes all validations.
• Maintain a healthy and prioritized product backlog, ensuring stories are well-refined, estimated, and sprint-ready in alignment with internal Agile processes and delivery timelines.
• Lead PI (Program Increment) planning preparation by ensuring all critical projects and associated work items are captured, prioritized, and ready for planning sessions.
• Become a subject matter expert in the Subway ecosystem and develop the ability to explain technical concepts in simple terms to business stakeholders.
• Align with Central PMO governance and support project/program managers in ensuring compliance with internal tools, processes, and delivery standards.
• Conduct current state assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
• Able to run small projects independently and backfill for PMs in large projects as situations arise.
• Perform gap analyses to determine areas that need to be addressed based on current versus future state.
• Contribute to the Internal Consulting practice development initiatives such as training, intellectual capital development, benchmarking, training, and recruiting etc.

Qualifications (some examples listed below):

• Required: Bachelor's degree; Preferred: Advanced graduate degree (e.g., MS, MBA, PhD, etc.).
• SCRUM Product Owner Certification preferred.
• 5+ years' experience as a Sr. Business Analyst or Product Owner/Management with at least 2 years as a Senior or a Lead role.
• 8+ years' overall experience in Consulting, IT services, and other Technology / Engineering functions.
• Passion for working in the QSR / Retail CPG industry and staying current with technological trends.
• Understanding software development lifecycles (i.e. Agile, SCRUM, Waterfall, Iterative). Experience working with offshore and onshore development teams in Agile and Scrum methodologies using industry-standard tools (e.g. Azure DevOps, JIRA, TFS).
• Strong influential communication skills (verbal, written and presentation), with the ability to exert influence and meet commitments in a highly matrixed organization.
• Exceptional consulting / management skills in a technical domain along with an ability to successfully juggle multiple initiatives and manage changing priorities.
• Ability to anticipate risks and devise solutions in the moment. Comfort with ambiguity, frequent change, or unpredictability.
• Market research skills, including curiosity for new technology products and trends, and the ability to explain their business value and impact.
• Ability to liaise with disparate stakeholder groups and align them toward common goals and outcomes.

What do we Offer?

• Insurance Plans (Medical/Life)
• 401K
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Volunteering time
• And Many More.....

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V