Lead Business Process Analyst

The Lead Business Process Analyst will:

• Develop a digital solution success plan with specific objectives and key milestones.
• Manage the scope, cost, and support of digital solutions for assigned division customers with input from subject matter experts.
• Build a global e-commerce strategy in collaboration with other divisions to adapt and offer the latest e-commerce products to customers.
• Lead the training sessions and develop the training material for territory managers and other users in the assigned division on the usage of digital offerings.
• Collaborate with marketing and engineering to develop customer-specific digital solution suites, program proposals, and financials.
• Provide business and customer insights by developing and enhancing the Power BI reports to provide account-level insights to the customers division leadership.
• Ensure successful deployment of digital solutions and digital success plans.
• Track project implementation and report progress to stakeholders.
• Support corporate account managers in communicating digital programs to assigned accounts.
• Manage the lifecycle of MS Dynamics globally. Continuously improve digital solution suite management and execution processes.
• Promote the value of company digital programs to customers and internal stakeholders.
• Provide change leadership expertise to ensure digital solution change action plans are executed.
• Deliver adequate digital solution training to customers, field associates, and sales teams.
• Deploy and support digital water treatment solutions and programs in Commercial Laundries.
• Develop and implement strategies for disaster recovery and business continuity.
• Lead the launch and execution of continued WPI installation and coordinate launches.

Minimum Qualifications:

• Must have a Master's degree in Business Administration, Computer Science, Information Technology or a related field (or foreign education equivalent), plus three (3) years of experience analyzing requirements, conducting stakeholder analysis, map system interactions and creating business requirements documents.
• Or, alternatively, Bachelor's degree in Business Administration, Computer Science, Information Technology or a related field (or foreign education equivalent), plus five (5) years of experience analyzing requirements, conducting stakeholder analysis, map system interactions and creating business requirements documents.
• Candidate must also possess: Demonstrated Expertise ("DE") providing business requirements for system application development using Azure DevOps or JIRA/JIRA Align.
• DE in data analysis and reporting using SQL, Snowflake, and Power BI.
• DE creating wireframes using Balsamiq, MS Visio and Mockup tools which depict the business and data flows.
• DE providing analysis and solutions for system enhancements and automation efficiency, assess information and define key facts and issues and identify potential problems, and reengineer the Business Process (BPR).
• DE creating training materials and leading training sessions with the internal and external stakeholders.