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Client Operations Specialist
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Job Description
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Position Overview: We are seeking a highly organized and detail-oriented Client Operations Specialist to join our team at Crystal Clean, LLC. In this role, you will be responsible for ensuring smooth operations between our clients and technical teams, ensuring compliance with environmental and safety regulations, and delivering exceptional customer service in a hazardous waste management environment. You will be a key point of contact for clients, providing technical support, managing service delivery, and collaborating closely with internal teams to resolve operational issues. A strong understanding of hazardous waste disposal processes and safety protocols is essential to help maintain a safe and compliant operation. Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for clients, ensuring their needs are addressed promptly and effectively.
- Build and maintain strong relationships with clients, providing excellent customer service.
- Provide technical advice and solutions to clients related to hazardous waste management and disposal.
- Address client concerns, complaints, and service requests, ensuring their satisfaction.
- Operations Coordination:
Work closely with the operations and technical teams to coordinate waste disposal schedules, deliveries, and pickups.Ensure client shipments are processed in compliance with hazardous waste regulations and environmental standards.Track and maintain accurate records of client transactions, waste volumes, and disposal methods.Monitor compliance with safety regulations and environmental protocols for all client operations.Regulatory Compliance:Ensure all operations are conducted in accordance with local, state, and federal hazardous waste management regulations.Assist clients with regulatory requirements, ensuring proper documentation and reporting are provided.Conduct regular audits and inspections of client-related processes to ensure ongoing compliance with environmental safety standards.Problem-Solving & Technical Support:Identify and resolve issues related to client service, waste management, and operational processes.Offer technical solutions to complex problems, ensuring optimal waste management practices.Coordinate with internal teams to troubleshoot and resolve any client-related technical issues.Reporting & Documentation:Prepare and present regular reports on client waste volumes, waste types, and service delivery.Maintain comprehensive and up-to-date records of client interactions, service agreements, and regulatory documentation.Ensure all service logs, regulatory reports, and client communications are properly filed and accessible.
Qualifications:
- Education: Bachelor's degree in environmental science, Engineering, Business Administration, or related field preferred.
- Experience:
- Minimum 2-3 years of experience in a client-facing operations role, preferably in hazardous waste management, environmental services, or industrial operations.
- Familiarity with hazardous waste disposal processes, environmental regulations, and safety protocols.
- Skills:
Strong communication skills, both written and verbal, with the ability to communicate technical information clearly to clients.Excellent organizational and time management skills with attention to detail.Ability to work collaboratively across teams, managing multiple tasks in a fast-paced environment.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), and knowledge of client management software or ERP systems.
Preferred Qualifications:
- Knowledge of hazardous waste management software or compliance tracking systems.
- Certifications related to hazardous waste handling, OSHA, or environmental safety.
- Experience with regulatory agencies such as EPA, state/local environmental bodies.
Physical Demands:
- Ability to work in an office environment as well as occasional field visits to client sites or landfill operations.
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Location(s)
876 Otter Creek Rd.,
Oregon
,
Ohio
43616 |
Heritage-Crystal Clean
Jul 01, 2025