Service Coordination Assistant

UMC is proud to be built on a foundation of 100+ years of consistent business growth. We offer an environment of constant learning and developing through training, technology, creativity, and collaboration. Our teams are driven, informed, and empowered to act. We strive to treat people fairly and do the right thing both in our business and in our community.

UMC understands the importance of our hard-working people and is committed to building and sustaining a culture that supports diversity, equality, and inclusion. We hire the best and the brightest from across the region to construct teams of experts in design, engineering, project management, and business services. We are proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment.

Let UMC be the top consideration for your new career supporting work-life balance and well-being!

Read more about this opportunity to join our team!

Application Process:

UMC uses an electronic application process for open positions. Document verification and work eligibility requests may include resume, cover letters, references, and work authorization confirmation.

Online assessment requests may be used as part of the candidate evaluation process.

Benefits Summary:

UMC offers a competitive salary and a generous benefits package that includes health/vision/dental insurance, 401(k) plan with match, Health Savings Accounts, Flexible Spending Accounts, Life & Disability Insurance, Company Paid STD/LTD, Paid Time Off, Employee Assistance Program, Professional Development Assistance, Referral Program, Tuition Reimbursement, Wellness Program, and employee events.

Paid Time Off:

Eligible employees begin accruing PTO as of their date of hire and accrual rates are based on years of service. Base annual accrual starts at 120 hours/15 days for full time status. PTO is a combination of sick and vacation accruals. UMC follows the required WA State Sick Leave guidelines and employees are provided (1) for every 40 hours worked as part of the PTO package. UMC also offers (7) paid holidays, plus (1) Floating Holiday to be used within the calendar year.

Starting Salary Range: $27-$29/hour; depending on experience

Location: Lynnwood

Classification: Non-exempt

Must be eligible to work in the U.S. - Sponsorship not available

Position Overview:

Provides administrative support services to the Service Group. Job assignments can vary depending on priorities that day.

Key Responsibilities:

1. Enter work orders into Viewpoint (accounting/dispatch system)
2. Enter & Issue Purchase Orders into Viewpoint from PO Log
3. Backflow testing record keeping & updating City portals & gauge calibration
4. Help to maintain customer work order systems (Service Channel, Corrigo + others)
5. Provide daily back-up to Dispatch/Operations as well as cover full time when they are on PTO
6. Provide back-up to Agreement Coordinator with Maintenance Agreement updates
7. Provide back-up to generate invoices
8. Enter approved proposals from North Boundary and get set up in Viewpoint
9. Help agreement coordinator with material purchases
10. Perform credit card payments
11. Answer telephone and convey messages
12. Order technician Uniforms
13. Make phone calls to clients, vendors and subcontractors as needed.
14. Generate monthly past due invoice emails to customers
15. Generate and update Field On Call 6 month schedule and update answering service
16. Package and mail oil samples for testing
17. Regular attendance and promptness are considered part of each employee's essential job functions.

Secondary Responsibilities:

1. Set up new customers / sites in Viewpoint database
2. Update forms and lists as needed
3. Enter expense reports for Service Technicians
4. Document Service meetings and attendance
5. Assist in keeping Service Group office area orderly
6. Order office supplies as needed

Required Skills and Abilities:

• Proficiency with MS Outlook, Excel, Word, PPT, and Project.
• Accuracy and efficiency with administrative and clerical procedures and best practices. including filing and records management systems.
• Professionalism and efficiency communicating on the phone and taking messages.
• Excellent organizational skills.
• Ability to work effectively with a team as well as independently.
• Ability to manage multiple interruptions and manage priorities.

Preferred Education and Experience:

• AA or three (3) years customer service job experience (or equivalent) preferred.
• Customer service experience required.

Required Licensing and Other Certifications:

• Maintain a valid driver's license and satisfactory driving record.

Affirmative Action:

UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.

EEO Policy:

UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or immigration status, religion, presence of physical, sensory or mental disability, genetic information, age, sexual orientation, gender identity, marital status, honorably discharged veteran or military status, status as a victim of domestic violence, sexual assault or stalking, or any other status or characteristic protected by federal, state, or local law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Retaliation against any employee who files a complaint regarding possible violations of this policy is not tolerated. UMC is also committed to taking affirmative steps to promote the employment of minorities, women, persons with disabilities, and covered veterans. Affirmative action plans are developed annually to support its commitment to equal employment opportunity, consistent with company policy and the company's obligations as a contractor to the United States government.