New

Business Analyst - Salesforce

ESRI
$70,720-$99,840 USD
life insurance, vacation time, paid holidays, 401(k)
United States, California, Redlands
380 New York Street (Show on map)
Jul 01, 2025
Overview As a skilled business analyst, you excel at understanding and documenting business workflows to support strategic decision-making and operational efficiency. You thrive on new challenges and pursue strong relationships with those you support. You understand that an in-depth knowledge of the business process leads to innovative solutions. You'll contribute to the continuous improvement and development of Salesforce as used by our Global Business Development team. Through this fast-growing platform, you will have a broad impact across Esri. Responsibilities Proactively communicate and collaborate to prioritize requirements, improve existing workflows, evaluate potential solutions, and communicate status and potential project risks Support the Global Business Development Salesforce team in developing specifications and partner with Sales Enablement to develop training for internal clients on Salesforce usage and reports Challenge assumptions to help drive innovative solutions Document colleague requests and issues as user stories Enable adoption of the platform leveraging digital adoption tools Perform testing of report development and validate deployed reports to ensure functionality and stability Requirements 2+ years of professional experience as a business analyst supporting mission-critical business applications Ability to listen effectively, capturing details for requests and being able to communicate technical language into clear and concise requirements Ability to analyze and document complex business processes Evaluate user adoption gaps to improve engagement Facilitate meetings to engage colleagues about issues and requests Experience with Salesforce, and the Microsoft Office Suite Bachelor's in Business, Computer Science, Information Systems or a related field Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S. Recommended Qualifications Master's in Business, Computer Science, Information Systems or a related field Familiarity with ticketing systems Experience with reporting tools such as Power BI and SAP Experience with Agile/Scrum methodologies Questions about our interview process? We have answers. #LI-AC1 Total Rewards Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the base salary range is $70,720 — $99,840 USD The Company At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here. If you don't meet all of the preferred qualifications for this position, we encourage you to still apply! Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.