IT Support Coordinator

It may sound cliche, but it is true. A career taking care of cancer patients is a calling for most all of us. It's much more than a job. Each of us has a unique story that brought us to Compass Oncology, but those stories usually share common themes of care, compassion, and commitment. No matter the role, each Compass team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. If this sounds like you, please reach out to us. We can't wait to hear your story.

Compass Oncology, the largest multi-specialty medical oncology practice in the Pacific Northwest, is seeking an IT Support Coordinator to join our team at our Vancouver locations. If you are a dedicated, team-oriented professional with a strong focus on customer service-and you're looking for a role where you can take pride in your work-Compass Oncology is the place for you!

Employment Type: Full-time; 40 hours Monday-Friday

Location: Vancouver Cancer Clinic

• Please Note: This position will float between our Vancouver Cancer Clinic and our Vancouver business office

Salary Range: $24.21 - $39.62

**Final offer amounts are determined by a review of the candidate's applicable experience and qualifications, as well as, internal employee equity considerations.

Scope: Provides initial Help Desk Support by troubleshooting and resolving routine computer, printer, & copier help desk requests. Assists in network and end user support by answering calls, documenting incidents and requests for service, setting up user accounts, and assisting user with answering questions. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Essential Duties and Responsibilites:

• Assists in answering calls from end users and troubleshoots and resolves routine computer, printer, & copier requests. Provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mail box assistance. Escalates non-routine issues to next level of support.
• Documents and maintains records of end user issues, network issues, support, vendor communications, and hardware/software orders and shipping.
• May assist coworkers with computer systems operations including maintenance; hardware purchasing, shipping, and receiving; and hardware/software installation.
• May set up and delete user Id's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and email systems.
• Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.

• Perform other duties as assigned to support the efficient operation of the IT department.

Minimum Qualifications:

• Associates Degree in Information Technology, related field, or equivalent work experience required.
• Excellent customer service skills required.
• Hands on knowledge of MicroSoft Office Suite applications required.
• Prior computer networking experience preferred.
• A+ certification and MCP in Microsoft Office preferred.

More About the Company:

Compass Oncology team brings together leading cancer experts in the fields of surgical, medical and radiation oncology, pathology and palliative care to provide the most comprehensive cancer care possible and an even more cohesive patient experience. In addition, the majority of our physicians specialize in particular cancer types, bringing a heightened level of expertise to our patients. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity where you are proud of what you do, work hard, have fun, want to learn and go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

As a member of The US Oncology Network, one of the nation's largest community-based cancer treatment and research networks, Compass Oncology participates in leading-edge clinical trials through US Oncology research, which has helped develop 89 FDA approved cancer therapies. We serve the Portland and Vancouver communities with clinical offices located throughout the metro area.

To learn more about Compass Oncology and its daily mission, please visit our website at https://compassoncology.com/

Our Benefits:

When you feel supported, both from a health and financial wellness perspective, you have the energy and motivation to make good things happen - whether it is caring for patients, caring for yourself and your family, or giving back to your community. That's why Compass Oncology offers a full suite of competitive benefits that support your physical, mental and financial well-being. From health and wellness programs, to retirement education and plans, we give you the tools to make great choices for your health and financial wellbeing now and in the future.

For benefit-eligible employees who work 20 hours or greater, we proudly offer the following:

• Medical, Dental, Vision, Life and Disability
• HSA and Flexible Spending Accounts
• Critical Illness, Hospital, and Legal Plans
• PTO and Holiday Plans
• Retirement Savings Plans
• Robust Wellness Program and Incentives
• EAP
• Perks
• Jeans Fridays!

For more details: Compass Employee Benefits

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment.