Supervisor, Accounts Receivable

The Accounts Receivable Supervisor is responsible for supervision of A/R collectors and ensuring Accounts Receivable aging metrics are met. Manages workflow within the team ensures policy and practice are adhere to; responsible for providing solutions, best practices and guidance for the collections of the past due and AR inquiries. Provides leadership, training, guidance, feedback and HR related activity to the AR Team. Responsible for associate relations functions including hiring, performance management, developmental, training and termination. Monitors the activities of the AR associates to ensure proper and consistent compliance with company approved credit and collection policies and procedures. Assures team is delivering the highest level of customer service and professionalism to internal/external customers.

Primary Duties and Responsibilities:

• Responsible for monitoring, record and track team's assigned tasks and performance

• Conduct monthly, mid-year and annual reviews with associates

• Discuss performance challenges with HR (if applicable), the team and provide effective feedback and development plan

• Keep the team engaged, motivated and build rapport by providing positive feedback and team engagement activities, trainings, etc.

• Works closely with various departments to ensure customers' expectations are met

• Review current processes and identify areas for process improvements thru automation, reporting, etc. to create bandwidth

• Create, update, review and validate training manuals / job aids to properly record the handling of an account, tasks, process, etc.

• Keep the team informed of any updates, changes or notifications as well as provide support and guidance during changes, new processes, etc.

• Proper handling and resolution of escalations from internal / external stakeholders and avoid from getting escalated to Manager and Sr Lead Team

• Discuss and Address areas for improvement or record performance issues

• Partner with peers to discuss the daily shared tasks or any other AR tasks such as but not limited to monitoring & maintaining various mailboxes, account maintenance, generating Payoff Letters, Good Standing Letter according to AR & Collection Policy, etc

Experience and Educational Requirements:

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations obtained through completion of a minimum of four-year bachelor's degree program or equivalent combination of experience and education

• Requires 4 years directly related and progressively responsible experience

Minimum Skills, Knowledge, and Ability Requirements:

• Ability to communicate effectively both orally and in writing

• Familiar with resolving customer with high volume of deduction

• Strong Leadership Skills

• Strong Interpersonal Skills

• Must have strong analytical skills

• Must be able to direct and inspect performance of the subordinates

• Familiarity with Credit and Collections operations procedures, including reconciliation of AR activity and dispute resolution

• Strong organizational skills; attention to detail

• Able to work in a fast paced, high stress, constantly changing environment

• Knowledge of Microsoft Word, PowerPoint and extensive knowledge of Excel

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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