Inpatient Coordinator - Registration - 24 hrs Days

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

Patient Admission and Registration
1. Greets patients and families professionally and explains the admission process.
2. Prepares admission forms and verifies demographic and insurance information.
3. Admits all patients including newborns and AM surgical admits.
4. Coordinates bed assignments with the Nursing Supervisor and maintains census accuracy.

Documentation and Forms
1. Generates addressograph plates and ID bracelets; stamps and distributes forms.
2. Offers and explains Health Care Proxy information and witnesses signatures.
3. Updates Meditech with scheduled surgical admissions and patient demographics.

Patient Support and Communication
1. Escorts or arranges escort for patients to assigned locations.
2. Instructs patients on where to go for scheduled services.
3. Answers phones professionally, routes calls, and responds to pages.

Administrative Duties
1. Notifies New England Organ Bank of qualifying deaths and logs notifications.
2. Coordinates death certificate completion and release of remains.
3. Processes scheduled admissions and forwards charts and addressograph plates.
4. Maintains patient valuables log and secures items in the safe.
5. Handles insurance pre-certification and authorization as needed.
6. Orders office supplies and informs supervisor of special requests.
7. Covers Insurance Precertification Coordinator duties when needed.

Age-Specific Competency
1. Applies knowledge of growth and development stages to patient care.
2. Demonstrates age-appropriate communication and support.

II. Position Qualifications:
License/Certification/Education
Required:
1. High School Graduate
Preferred:
1. Medical Terminology knowledge

Experience/Skills
Preferred:
1. 1-2 years of related office experience
2. Data entry experience
3. Customer service background

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

This position requires frequent sitting, standing, reaching, and performing repetitive movements. It also requires precise motor skills, hearing, and vision. Lifting, carrying, pulling, and pushing weights up to 50 lbs may be required occasionally.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.