Director, Workforce Excellence - Store Operations

Job Title:Director, Workforce Excellence - Store Operations

Location:Columbus, OH

Job Type:Full-time

Overview:The Director of Workforce Excellence will be a trailblazer in creating workforce management capabilities and competencies within the Safelite AutoGlass family. This role will help to establish guidelines and best practices that will enable our distributed store operations to optimally staff to meet the needs of our customers while also ensuring Safelite is the employer of choice for AutoGlass professionals.

Responsibilities:

• Develop and manage the vision and roadmapfor Workforce Management for Safelite's store operations.
• Create roster guidelinesfor each store to optimize the right mix of technicians, support staff, and operational staff based on unique store characteristics.
• Innovate and implement scheduling tools and practicesto bring Safelite to best-in-class scheduling practices.
• Support Field and Finance organizationsthrough the annual budgeting process and ongoing forecast adjustments.
• Conduct time studiesto develop labor standards for existing processes and tasks.
• Interact regularly with executive leadershipincluding the COO and Senior Vice Presidents to drive change in performance.

Qualifications:

• Bachelor's degree required; Industrial Engineering degree and/or MBA preferred.
• 7+ years in a workforce management rolein a distributed operation (non-call center).
• 2+ years in a management role.
• Multi-site retail organization experience preferred.
• Consulting background and/or process innovation experiencea plus.

Knowledge, Skills, and Abilities:

• Structured and Logical Thinking:Ability to identify and define business problems and develop strategic, analytical, and financial frameworks.
• Solution Oriented:Ability to hypothesize solutions, develop tests, assess them, and implement solutions at scale.
• Powerful Communication:Ability to communicate effectively with a diverse range of constituents, both verbally and in writing.
• Initiative:Ability to think creatively and be a self-starter with limited guidance.
• Influence:Ability to persuade senior leaders and work with field operators to drive change.
• Comfort with Independent Work:Ability to alternate between thought leadership and on-the-ground task delivery and execution.

#LI-HL1

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

--