Account Executive

Our Promise
Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

The ideal candidate will have five or more years of account management experience in a managed healthcare setting, preferably within Medicaid and Medicare Advantage, with a focus on dental and/or vision services. This is a fully remote/telecommuting position.

Job Summary:

• Build and maintain multi-level relationships with assigned health plan accounts.
• Deliver exceptional customer service by managing established deliverables and handling ad hoc client requests.
• Serve as the primary client liaison, leading meetings and engaging relevant departments for support.
• Collaborate with internal subject matter experts and the Marketing department to develop client presentations.
• Meet with clients throughout the year to provide program updates and stay informed about evolving market dynamics.
• Coordinate with internal teams to create plans that improve quality scores (e.g., HEDIS, Stars) or adjust program costs as needed.
• Lead internal account meetings and oversee the completion of deliverables.
• Review client contracts to ensure compliance with terms and delegated functions.
• Analyze monthly program financials, highlighting key trends and strategies to management.
• Manage amendments and addendums to existing contracts.
• Partner with the Implementation department to ensure smooth execution of new business and benefit changes or product expansions.
• Maintain regular communication with clients to ensure high levels of customer satisfaction.
• Provide regular updates to the Strategic Client Partner on account activity.
• Identify and share meaningful insights from key accounts and market trends.
• Develop annual strategic plans for each client, adjusting them as necessary throughout the year.
• Collaborate with Business Development on cross-selling opportunities with existing clients.
• Take on additional responsibilities and special projects as needed or assigned.

Competencies:

Administrative and Operational Support

Demonstrates proficiency in providing high-level administrative support to Account Executives and Strategic Client Partners, ensuring seamless coordination of meetings, follow-up actions, and documentation. Manages tasks efficiently to support multi-level account relations.

Meeting and Project Coordination

Effectively coordinates, manages, and participates in internal and external meetings, ensuring all necessary follow-up actions are completed. Demonstrates the ability to manage deliverables and maintain organized records such as meeting minutes.

Interdepartmental Collaboration

Shows strong collaboration skills by working closely with various internal departments to ensure client updates are accurately implemented. Maintains quality oversight and ensures all client requests are fulfilled to their satisfaction.

Reporting and Data Management

Exhibits strong attention to detail in reviewing and analyzing monthly, quarterly, and annual reports. Identifies discrepancies and ensures the accuracy of data, taking corrective actions when necessary.

Strategic Insight and Continuous Improvement

Capable of identifying key insights from client accounts and market trends, providing valuable input to Account Executives and Strategic Client Partners. Continuously assesses and recommends improvements to enhance operational efficiency and account management effectiveness.

Behavioral:

• Collegiality: building strong relationships on company-wide, approachable, and helpful, ability to mentor and support team growth.
• Initiative: readiness to lead or take action to achieve goals.
• Communicative: ability to relay issues, concepts, and ideas to others easily orally and in writing.
• Member-focused: going above and beyond to make our members feel seen, valued, and appreciated.
• Detail-oriented and thorough: managing and completing details of assignments without too much oversight.
• Flexible and responsive: managing new demands, changes, and situations.
• Critical Thinking: effectively troubleshoot complex issues, problem solve and multi-task.
• Integrity & responsibility: acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
• Collaborative: ability to represent your own interests while being fair to those representing other or competing ideas in search of a workable solution for all parties.
• Proactive problem-solving approach to address challenges
• Proven ability to collaborate with internal departments, external partners, vendors, and suppliers.

Minimum Qualifications:

• 5 years' experience in Account Management, client services and healthcare. Preference for experience in managed care, government, and commercial account management.
• College degree preferred; High School Diploma required
• Experience presenting data verbally and in writing to senior level staff relaying accurate data with the ability influence required.
• Strong written and oral communication skills are required
• Results oriented individual with demonstrated experience balancing multiple tasks and priorities
• Applicant must be self-motivated, detail-oriented and possess the ability to work well with others under pressure
• Computer Skills: Proven proficiency with Microsoft Word, Excel, and PowerPoint software
• Ability to travel (15%)
• As this role is a remote role, you are required to maintain internet service that allows you to complete your essential job duties without issue. Rates of 50 Mbps download and 10 Mbps upload while hardwired and not on a VPN are sufficient.

FLSA Status: Salary/Exempt

National Salary Range: $67,490 - 131,990

Bonus Eligible: Annual Incentive Plan (AIP)

How to stay safe:

Avesis is aware of fraudulent activity by individuals falsely representing themselves as Avesis recruiters. In some instances, these individuals may even contact applicants with a job offer letter, ask applicants to make purchases (i.e., a laptop or gift cards) from a designated vendor, have applicants fill out W-2 forms, or ask that applicants ship or send packages of goods to the company.

Avesis would never make such requests to applicants at any time throughout our job application process. We also would never ask applicants for personal information, such as passport numbers, bank account numbers, or social security numbers, during process. Our recruitment process takes place by phone and via trusted business communication platform (i.e., Zoom, Webex, Microsoft Teams, etc.). Any emails from Avesis recruiters will come from a verified email address ending in @Avesis.com.

We urge all applicants to exercise caution. If something feels off about your interactions, we encourage you to suspend or cease communications. If you are unsure of the legitimacy of a communication you have received, please reach out to ITsupport@Avesis.com.

To learn more about protecting yourself from fraudulent activity, please refer to this article link (https://consumer.ftc.gov/articles/how-avoid-scam). If you believe you were a victim of fraudulent activity, please contact your local authorities or file a complaint (Link: https://reportfraud.ftc.gov/#/) with the Federal Trade Commission. Avesis is not responsible for any claims, losses, damages, or expenses resulting from unaffiliated individuals of the company or their fraudulent activity.

We Offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.

Equal Employment Opportunity

At Avsis, We See You. We celebrate differences and are building a culture of inclusivity and diversity. We are proud to be an Equal Employment Opportunity employer that considers all qualified applicants and does not discriminate against any person based on ancestry, age, citizenship, color, creed, disability, familial status, gender, gender expression, gender identity, marital status, military or veteran status, national origin, race, religion, sexual orientation, or any other characteristic. At Avsis, we believe that, to operate at the peak of excellence, our workforce needs to represent a rich mixture of diverse people, all focused on providing a world-class experience for our clients. We focus on recruiting, training and retaining those individuals that share similar goals. Come Dare to be Different at Avsis, where We See You!