New

Fluid Management Field Application Specialist - Remote - Boston, MA

Sartorius North America
United States, Rhode Island, Providence
Jul 01, 2025
The remote-based Field Application Specialist will be responsible for offering overall product expertise, application knowledge, and technical support along each step of the customer process for the Fluid Management Technology products. The main mission is to ensure the successful application, implementation, qualification, and use of our products by supporting sales for product positioning and demonstration and customers for application development work, initial startup, training, and troubleshooting. This is a remote/field-based position out of the Boston, MA area and will assist with customers locally and be responsible for customers in the New England (CT, MA, ME, NH, RI, VT) and New York areas. Travel for this position may be up to 50% at times, based on customer need, and some international travel may be required. What you will accomplish together with us: Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs. Be responsible for the assigned product line to support sales target achievement in the defined territory Support regional marketing initiatives Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution Collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs Report on competitors' products and feedback information to the application specialist management and products management Provide basic product training to internal sales and dealers, and running external customer workshops and seminars Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports Ability to lift 35+ pounds What will convince us: Bachelor's degree in biological/life sciences and/or engineering 3+ Years biopharmaceutical industry experience Multi-task and prioritize activities accordingly Self-motivated; team player Excellent communication and presentation skills Ability to effectively interface with product / project / division management We Value: Bioprocess development knowledge, from bench top to commercial manufacturing. Proficiency in Windows-based software packages including Word, Excel, PowerPoint, and Outlook, Statistics Identification with our core values: Sustainability, Openness, Enjoyment Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here. E-Verify Participation Info E-Verify Workers Rights #LI-remote Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. We look forward to receiving your application. www.sartorius.com/career If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@sartorius.com About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers