New

Technology Service Desk Tech I

Echo Global Logistics
United States, Illinois, Chicago
600 West Chicago Avenue (Show on map)
Jul 01, 2025
The Technology Service Desk Technician I works independently and as part of the Service Desk team to support and maintain Echo technology. This role serves as the initial point-of-contact for internal customers reporting various IT issues and opens, categorizes, and triages service interactions coming into the Service Desk. It is pertinent that this person demonstrate mastery of all Echo business functions, applications and technology. They must exhibit exceptional communication skills in all customer and team interactions and offer excellent customer support. They are responsible for ensuring that all requests and problems are resolved and/or escalated and in a timely manner. Job Duties & Responsibilities: Customer Service - give every customer exceptionally courteous and pleasant communication, timely resolution, professional demeanor, deliver instructions, and training Application Support - administer user accounts, on/off boarding, maintenance activities, triage, test, document Audio/Visual Support - basic support and troubleshooting Printers - install network printers and provide assistance with issues Teamwork - build processes, build procedures, build knowledge base material, cross train, support team efforts Perform additional duties to meet the needs of the business Required Skills: 1 - 2 years experience supporting Windows 11, O365, Active Directory, MS Exchange Admin Center, O365 Admin Center, MS Defender, and RingCentral Strong Problem-Solving skills Exceptional customer service skills Excellent verbal and written communication skills Self-managed, motivated and team-oriented Ability to multi-task in a fast paced, fluid work environment Ability to follow tasks through to their completion with a high degree of accuracy and quality Preferred Skills: Imaging and software deployment using MS Intune User, account, and software administration for virtual private network tool Global Protect Basic knowledge of virtualization Basic knowledge with storage technologies Basic knowledge of the ITIL framework and components Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively. Work environment/physical demands summary: This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran. #LI-SG1 Benefits For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers. Compensation $46,750.00-67,300.00 per year