Business Systems Manager

Prototek
remote work
United States, New Hampshire, Contoocook
Jul 01, 2025
POSITION SUMMARY The Business Systems Manager will play a key role in managing and optimizing the core platforms that support our day-to-day operations. This position is responsible for driving the integration, consolidation, and enhancement of systems such as ERP, MES, CRM, and accounting tools. The goal is to streamline business processes, eliminate silos, and ensure our systems can support future growth. The Business Systems Manager will work closely with teams across Operations, Finance, Engineering, and IT to align technology with business needs and promote consistent processes across the organization. ESSENTIAL FUNCTIONS Lead company-wide ERP migration and business systems consolidation initiatives Act as the internal expert for critical platforms, including ERP, MES, CRM, and accounting systems Analyze current workflows to identify gaps and recommend process and system improvements Design and implement integrated, scalable solutions that support operational and strategic objectives Collaborate with business leaders to gather requirements, shape solutions, and drive user adoption Oversee external vendors, consultants, and implementation partners to ensure successful deployments Establish and maintain system governance, documentation practices, and change control protocols Monitor system health, usage, and data quality while leading continuous improvement efforts Other duties as assigned TECHNICAL COMPETENCIES ERP Systems Expertise: Deep understanding of ERP platforms including configuration, reporting, and process integration Business Process Mapping: Skilled in documenting, analyzing, and optimizing workflows across operations, finance, and operations Systems Integration: Experience integrating ERP with MES, CRM, accounting, and other business systems through APIs, middleware, or native connectors Data Management & Reporting: Familiar with relational databases, data governance principles, and reporting tools (e.g., Power BI, SQL, Crystal Reports) Project Management: Ability to lead system implementation and upgrade projects using structured methodologies (e.g., Agile, Waterfall, or hybrid approaches) Vendor Management: Experienced in evaluating, selecting, and managing third-party providers and consultants System Administration: Working knowledge of user roles, permissions, audit logs, and security settings for business platforms BEHAVIORAL COMPETENCIES Analytical Thinking: Approaches problems methodically and makes data-driven decisions to improve business processes and systems Collaboration: Builds strong working relationships across departments and functions to align systems with organizational needs Communication:Clearly conveys complex technical concepts to non-technical stakeholders and facilitates shared understanding Initiative:Proactively identifies areas for improvement and takes ownership of solutions without waiting for direction Adaptability:Comfortable navigating ambiguity and adjusting plans in response to shifting priorities or business needs Attention to Detail:Ensures accuracy and completeness in system configurations, documentation, and process design Accountability:Follows through on commitments and holds others (including vendors) to high standards of delivery Change Leadership:Champions continuous improvement and supports teams through the challenges of organizational and system change EDUCATION & PROFESSIONAL EXPERIENCE Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field desired 5+ years of experience managing ERP or business system implementations, upgrades, or optimizations Proven track record leading cross-functional system projects in manufacturing, operations, or finance environments Experience with platforms such as Epicor, NetSuite, SAP, Salesforce, QuickBooks, or similar enterprise systems Familiarity with data analysis, reporting tools (e.g., Power BI, SQL), and workflow automation preferred Professional certifications (e.g., PMP, Six Sigma, CBAP, or ERP-specific credentials) a plus PHYSICAL REQUIREMENTS/WORK ENVIRONMENT This position operates in a professional office environment and may include periodic remote work Prolonged periods of sitting at a desk and working on a computer WORK HOURS/TRAVEL Standard business hours with occasional evening or weekend work during system implementations or critical deployments Travel up to 10-20%, primarily to company sites or vendor locations for system implementation, training, or support Occasional evening or weekend work may be required during system go-lives, upgrades, or critical project milestones WORK AUTHORIZATION This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. #Campaign2 We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class. EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM. You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229