Director, Integrations

DIRECTOR, INTEGRATIONS

Job Code: DIRINTG

Reports To: Vice President, Integrations

Base Location: AZ or CO

Work Status: Virtual Office

Minimum Starting Monthly Range: $9666

Hiring Range (Monthly Pay): $9,666 - $10,833

Full-time / Part-time: Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Extremely High

Summary:

The Director of Integrations will provide technical direction and administrative support for the daily operational activities of the Integration team, comprised of Technical Integration Solutions Managers and System Integration Engineers. The Director is expected to demonstrate strong leadership and communication skills, be well organized, and able to work under pressure with excellent professionalism. This position is responsible for delivering an elevated level of system and staff performance by ensuring that team members have the appropriate knowledge and understanding of the underlying technologies and standards to provide effective and efficient implementation, deployment, and support for all assigned interoperability activities.

The Director ensures that all integration efforts support HIE participant commitments and the organization's strategic and operational goals, standards, objectives, policies, and procedures. The Director will serve as a technical expert for internal and external stakeholders as it relates to interface and interoperability solutions offered by Contexture. This individual will provide back-up support to the team during staffing outages and high demand periods. The Director of Integrations will strategize and collaborate closely with other Directors and the VP of Integrations.

This position is based in Phoenix Arizona, Denver or Grand Junction Colorado. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following:

• Provide positive leadership, daily supervision, and management of a diverse team supporting various interface engines and interfaces
• Drive integration approaches, efforts, and decisions to maximize efficiency, supportability, scalability, and security
• Coordinate with the other Contexture department leads to ensure that all HIE/HIT services are delivered on time, error free and that they meet organizational and customer service expectations
• Effectively manage team staff recruitment, hiring, training, creating on-boarding plans, mentoring, procedures, departmental practices, performance appraisals, disciplinary actions, and staffing recommendations
• Demonstrate initiative in developing operational goals, personal goals, and leadership development programs for team members that align with organizational goals and objectives
• Serve as a technical expert for internal and external stakeholders as it relates to Contexture interface and interoperability solutions, HL7 Standards, integration architecture, with the ability to make, stand by and support decision making
• Ensure standards are met and followed, when applicable, for any implementations or deployments
• Focus on continual service improvement efforts and help to promote efficiency in the Integration Team's tools and processes
• Ensure interface staff assignments and allocations are maintained, up-to-date, equitable and promote common methodologies, procedures, and best practices across all projects (communications, task/timeline management, issue management, risk management, quality assurance, etc.)
• Develop and implement policies and procedures which foster and sustain best practices for the department and group's repeatable implementation methodologies, including providing technical voice to requirements, developing implementation guides and interface specifications, implementation plans, and transitioning new products and projects to operations.
• Conduct regular team and individual staff meetings to maintain open communication and share information
• Prioritize team goals and tactics ensuring that the activities of the group are in line with project commitments and customer expectations
• Track and monitors key inter- and intra-project variables and distribute key project information to all impacted areas of the organization
• Assess and reports risks relative to assigned projects and participates in the development and implementation of mitigation plans, with appropriate escalation to Leadership team, as needed
• Adhere to change management and promote the effective utilization of CM across the team
• Serve as primary Service Owner and voting member of Change Advisory Board
• Contribute as a key stakeholder in the development and management of key organizational strategies, policies, and practices
• Provide positive leadership through collaboration with staff resources and peers in knowledge sharing, problem solving, and negotiating process changes, priority planning, or resources across teams
• Maximize team's capacity, reduce single points of failure, and expand individuals' knowledge through cross-training and developing skillsets within the current team
• Assist team members in interpreting scope and evaluating risks for complex projects
• Create and manage team goals and performance metrics based on Contexture's overall annual goals and KPIs
• Require employees to exhibit technical knowledge and effective skill education related to their job
• Lead, plan, schedule, estimate, forecast, and direct delivery of all IT deliverables which may include managing and scheduling tasks of other technical resources
• Lead and drive participant commitment and collaboration to meet all HIE interface specification requirements and Gold Standards to alleviate defects in future project phases and postproduction
• Effectively self-manage through difficult and demanding situations with clear and timely decision making and incisive and creative problem solving
• Provide leadership in the development of a repeatable HIE implementation methodology and artifacts for Contexture's Integration team
• Effectively transition between opposing technical discussions
• Provide leadership on Contexture application change requests due to vendor and participant needs or upgrades, which requires vendor information system knowledge/experience
• Support other organizational leaders in developing strategic business plans, processes, and other necessary project documents to support the successful management of Contexture programs and projects
• Maintain, enhance, and broaden knowledge and skills related to integration tools, applications, and industry best practices
• Provide training, expertise, and knowledge-sharing with the technical team upon transitioning new products and technologies to the team, from Application Development
• Provide first-hand, expert level assistance to the Integration, Application Development, PMO, and Service Desk for technical issues
• Must be available for after-hours work, outside of normally scheduled hours, in response to major incidents, deployment needs off hours times, or other items
• Performs other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Strong working knowledge with interface engines like Mirth, Nexus, Connexion, or equivalent.
• Strong working knowledge of healthcare clinical codes sets such as LOINC, SNOMED, CPT, ICD, etc. required
• Experience utilizing Agile methodologies, a plus
• Strong knowledge in clinical workflow, ideally across healthcare systems
• Outstanding professionalism and communications skills, with the ability to communicate with all levels of an organization, including executive suite
• Proven leadership abilities across all levels of an organization, including executive suite.
• Proven leader of high-performing, dynamic, and diverse teams
• Ability to influence and negotiate while being an excellent team player
• Thought leader; ability to anticipate architectural and business risks and propose creative and innovative solutions
• Strong vendor relationship management skills with complex vendors and technologies
• Purposeful and motivated to meet and exceed expectations
• Passionate about continuous process improvement
• Curiosity to understand and leverage new tools and technologies
• Able to shine in a fast-moving, shifting environment
• Ability to lead meetings attended by Leadership, manage expectations and drive consensus
• Functional knowledge of networking and connectivity types (i.e., VPN, TCP/IP, SFTP, Web Services, API, HISP, iHE profiles)
• Knowledge and experience with SQL server databases, a plus (MongoDB and SQL preferred)
• Electronic Health Record vendor experience desired, worked for or implemented preferably
• Proficiency with MS Office suite, MS Visio, and MS Project, HL7Spy or other HL7 applications, Notepad++ or other XML applications, and Gliffy
• Robust process orientation, problem solving and troubleshooting skills, and a strong commitment to quality. Agile, LEAN or Six Sigma knowledge a plus
• Client and team focused
• Proven balance of strategic and tactical skills
• Proven ability to consistently turn strategy and vision into reality through effective project management, resource management, technical solutions definition, and communications
• Proven aptitude for seeking creative solutions to multifaceted problems
• Ability to establish and meet deadlines in a rapidly changing environment
• Ability to provide coaching and mentoring to the team
• Ability to work independently as well as ability to effectively work in a team environment and maintain strong working relationships
• Strong understanding of the "team dynamic" and the ability to lead groups
• Ability to anticipate problems and take decisive action, giving regard to impact on all stakeholders
• Ability to prioritize and manage multiple tasks and allocate assigned resources to ensure projects are efficiently and effectively completed
• Ability to manage competing priorities in a complex and dynamic environment

Education/Experience

Minimum of 10+ years of experience in healthcare systems and technology and multifaceted experience in software systems implementation. 5+ years of technical team management and 6+ years of experience with integrating HL7, XML/CDA or other health information messaging systems. Bachelor's Degree in Computer Science, Information Systems, or another related field, or equivalent of 10+ years IT project management experience in healthcare working with external customers.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.