Service Desk Analyst II

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $30.15 to $47.15.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Silver Spring, MD office four days per week.

The Service Desk Analyst II will perform remote and desk-side support in a windows environment and for several business applications. Responsible for assisting customers the candidate shall be prepared to perform resolution of workstation issues (diagnosis/remediation, application install/configuration/removal, performance analysis/tuning).

Requirements:

H.S. Diploma or General Education Degree (GED) or equivalent
• 3 years experience in Network/Desktop Support environment
• Experience supporting desktops in a Windows environment
• Experience Supporting cloud-based technology
• Mac OS experience
• MS Windows Desktop
• MS Active Directory
• MS Office Suite
• Excellent written and verbal communication skills
• Ability to work independently
• Strong System Administration knowledge
• Strong Desktop Support knowledge
• Strong Active Directory\Exchange Administration knowledge
• Hardware/Software support knowledge
• Strong Software Installations and configurations knowledge
• Servers/Desktops/Printers/Scanners knowledge
• Strong Remote Access Support services knowledge
• Proficient in MS Office 2010

Preferences:

• College degree
• Microsoft Managed Desktop experience
• MCP Certification - Microsoft Certified Professional
• A+, Network+, or Security+

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.