Client Solutions Professional II
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![]() United States, Oklahoma, Oklahoma City | |
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Req ID:76764 Location:Oklahoma City -OKC Areas of Interest:Bank Operations; Collections; Customer Service/Call Center Pay Transparency Salary Range:Not Available Application Deadline:08/07/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial. Bonus Type
Discretionary Summary
If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships. Job Description
This position is responsible for initiating collection activities on early and mid-stage delinquency accounts in order to comply with bank policy and procedure as well as ensuring the bank is in compliance with federal regulations for loan servicing. Counsels delinquent customers and works to establish formal and informal repayment plans, settlements, and work out plans. This position is also responsible for accurately documenting the collection system for each customer contact. Team Culture
We are a high spirited team that likes to have fun. Recognition and rewards are given often, and when you receive positive feedback from a customer, you get a "kudos" that goes on a report which is shared with everyone. The team has the autonomy to make calls without micromanagement. You are responsible for your performance. There's a "power hour" when everyone has to call on charged off deposit accounts. Everyone's stats and rankings are shared with the team, and scorecards are sent out every Monday. Call quality plays a big part in where you rank. How You'll Spend Your Time
Education & Experience Requirements
This level of knowledge is normally acquired through completion of an Associate's Degree and 2-3 years of collections, branch banking, or customer service experience or equivalent combination of education and experience. Working Conditions & Physical Requirements
Office - 20 lbs BOK Financial Corporation Groupis a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Please contactrecruiting_coordinators@bokf.comwith any questions. |