New

Senior Analyst, Web System Support

Spectraforce Technologies
United States, South Carolina, Columbia
Jul 08, 2025
Role Name: Senior Analyst, Web System Support Location: Columbia, SC (Onsite is highly preferred but open to Remote) Schedule: 8:30 a.m. to 5 p.m - Possible overtime, when needed to meet project timeline. Contract length: 6 months (possibility of extension) Job Summary: Duties/About the role: Works as part of a team to support and analyze production system problems and recommend workable solutions. 30% Perform system support, configurations, scheduling and/or tuning/modification of application products. Make recommendations for technology solutions. 30% Provide basic technical support for system performance concerns. Report abnormal results/issues from production processing. Consult with senior peers on non-complex projects. 20% Assist in system performance monitoring and capacity. May also assist with system analysis activities. 10% Participate in work sessions and walkthroughs for implementations, releases, data conversion projects and/or disaster recovery exercises. 10% Complete administrative tasks such as spreadsheets, logs, management tools checklists and maintaining quality/department documents. Day to Day: A typical day for a Senior Analyst, Web System Support II involves a combination of system administration, troubleshooting, integration, and support activities across web and cloud-based environments. They begin by monitoring system health and performance on Linux/Unix servers, using scripts and logs to proactively identify and resolve issues. They may administer and configure web servers such as Apache or Tomcat, ensuring that hosted applications are running securely and efficiently. Throughout the day, they use Jira to manage and track support tickets and system issues, while Git and Jenkins are used to maintain the build environment, support CI/CD pipelines, and deploy updates. They often integrate applications across environments, ensuring seamless communication between systems and services. When working on long-term IT strategies, they provide design recommendations and evaluate new technologies for future integration. They may also support deployments, monitor cloud resources, or troubleshoot issues using tools like Splunk or DataDog. In addition, they provide support for user and system problems, offer design recommendations aligned with long-term IT strategy, and contribute expertise in application integration. They are also responsible for maintaining the build environment, including the issue tracking system, to ensure smooth and efficient development and deployment workflows. Team Info/Team name: CBIC Cloud Migration Required Experience: 1 year of technical experience with systems analysis, design, and/or of programming experience or other job related IT experience or successful completion of client Entry Level Training Program. Required Education: Bachelor's degree in Computer Science, Information Technology or other job related degree. or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree. Required Technologies: Agile Experience Cloud hosted application experience Linux/Unix Operating System Web/Application Servers such as Apache or Tom Cat Medicare Experience Jira/Confluence Jenkins Git Required Skills and Abilities: Comprehends basic data storage techniques, basic database philosophy, database management, and simple programming techniques. Basic understanding of the requirements for maintaining production systems and the effect of program changes. Understands how to use structured techniques in new program development. Basic understanding of development, quality assurance, and integration methodologies. Good communication and interpersonal skills. Able to work well under pressure and as part of a team. Pays attention to detail. Required Software and Other Tools: Basic knowledge of relevant operating systems, programming languages, and/or development/productivity tools and their usage in the company. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Customer-focused, project-oriented applications support environment. Nice To Have: Monitoring tools such as Splunk and Datadog are highly valuable for system support, performance monitoring, and root cause analysis.