Facilities Workplace Experience Professional

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Your day-to-day tasks will include:

• Collaborate with the Asset & Inventory Supervisor to generate inventory and warehouse reports, create knowledge-based content for system users, and support enhancements to maintenance and workspace management systems.
• Facilitate weekly move activities and project-based moves, coordinating with third-party service providers.
• Develop an understanding of relevant Service Level Agreements (SLAs) and help the team meet Key Performance Indicators (KPIs) and achieve high marks on periodic Customer Satisfaction Surveys.
• Identify and propose continuous improvement opportunities to enhance service delivery and operational efficiency.
• Partner with cross-functional teams to resolve vendor invoicing issues and work order non-conformance, ensuring alignment with service and financial performance targets.
• Cultivate strong working relationships with clients, vendors, and internal team members to promote a collaborative and positive workplace environment.
• Serve as backup support for the Asset & Inventory Management Lead during scheduled time off (PTO).
• Conduct aesthetic inspections throughout the facility to help maintain a professional and welcoming environment.

Required Skills and Experience:

• High school diploma or equivalent required; 3-5 years of experience in facilities, customer service, hospitality, or property management.
• Valid state driver's license required.
• Strong customer service orientation with experience in hospitality or workplace services preferred.
• Proficient in Microsoft Office, especially Excel; comfortable using a variety of systems and platforms.
• Ability to work independently, manage multiple responsibilities, and meet deadlines effectively.
• Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels, including senior leadership.

Location:

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If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.